اگست ۰۳, ۲۰۲۱ شائع ہوئی 1 نے دیکھا
Nakisa has built top of the line SaaS solutions which are being used by the Fortune 1000 of today all over the world.
- Our clients rely on us and our cloud-based solutions every day to perform some of their most critical business tasks and we need your help to keep them happy.
- You will be reporting to the Support Manager, and will work closely with all departments to ensure we meet our goals as a global team in 3 countries.
Responsibilities
Being expert
- Become the person trusted by the client because of your product knowledge, and your empathy!
- Become the expert in training the team and help with on-boarding of new hires.
Operation
- Understand client’s issues, diagnose the problem by using internal knowledge basis, reproduce the issues and follow the support workflow until issues are resolved.
- Help our clients with upgrades, downgrades, environment enhancements and other cloud solutions tasks.
- Work with the company’s R&D, Cloud Services, Product and Account Management team every day to solve client’s application issues and meet our SLAs.
- Participate in & help schedule calls with global clients and work in other time zones as needed.
- When needed, assist in the software quality assurance process by performing product testing.
Report & Monitor
- Monitor our SaaS solutions and the cloud environments they run on and help our clients enjoy our solutions.
- Making sure our online knowledge base is populated with the solutions for each diagnosis of the issues/bugs.
Qualifications
- Bachelor degree in Computer Science, or equivalent.
- 2 years of experience as Developer, Application Support Specialist or Quality specialist.
- Proven track record of testing and supporting clients of complex applications.
- Ability to prioritize numerous tasks and coordinate activities across multiple functional areas and locations.
- A self-starter who is eager to learn new concepts and dive into unknown territory. Steep learning curve is guaranteed!
Good to have
- Experience with Web Technologies, Java, XML, Databases and Operating Systems (Linux).
- General knowledge of cloud/servers.
- Full familiarity with web application usage (Prior knowledge of any online support ticketing system).
- Previous IT Call Center Experience is an Asset
- Flexible individual willing to roll up sleeves and get work done, even when it’s outside the scope of the job.
مہارتیں
نوکری کی تفصیلات
Nakisa Solutions (SMC PVT) Limited
Nakisa® Inc. A global leader in enterprise business solutions for Organization Design and Accounting and Compliance, Nakisa delivers innovative, forward-thinking and robust human resource and financial management solutions that advance the business strategies. Working with a global network of partners Nakisa serves 800+ enterprise customers and over 4 million subscribers in 24 industries. ERP-agnostic, cloud-based software allows Nakisa to meet the needs of organizations with complex business challenges. Nakisa is proud to work with some of the world’s most renowned brands.
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