• Responsible for remote tier 2 troubleshooting; operation engineer provides engineering for LAN/WAN networking, infrastructure upgrades, changes, troubleshooting, relocation and migrations specializing in advanced Juniper and other vendors solutions.
  • He / She acts as technical escalation point of operational issues.

Additional Responsibilities:

  • Handle technical issues for NEC customers on Juniper Networks products(s) (M-Series, T-
  • Series, MX-Series routers, and EX-Series of Ethernet Switches, etc)
  • Participate in on call rotations as assignments
  • Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer’s satisfaction, by using a systematic problem-solving approach
  • Work closely with various technical teams to ensure knowledge transfer of the customer’s networks, issues, teams, and solutions. Keep management informed of all sensitive issues.
  • Work with various technical teams within NEC and provide input on new products, solutions and feature improvements for reliability, availability, and serviceability.
  • Work closely with the onsite Resident/L1 Engineers to support them in gaining a good understanding of the technical issues and their resolution, and support them in driving high profile technical escalations
  • Work closely and follow up on the cases that has already been escalated to Juniper TAC, escalate the issue to Juniper TAC in case it is deemed.
  • Participate in customer conference calls and/or if required, onsite face to face customer meetings to discuss technical issues or handle technical escalations
  • Develop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve
  • Contribute to technical documentation (White Papers, KB, Troubleshooting Guides) for internal and external use
  • Sound documentation of technical support issues using the available tools is an essential element of the role
  • Develop a “Can-Do” attitude and suggest ways to improve the team performance and increase customer’s satisfaction

Skills and Experience:

  • Higher education (Bachelor or Master degree in telecommunications engineering or computer science or equivalent
  • 2-3 years of working experience in a network support role, preferred if supporting large IP networks
  • 2-3 years supporting customers on site and via phone. Must be able to support high profile customer base.
  • Strong communication and collaboration skills are must.
  • Operating and troubleshooting knowledge across the following routing and switching technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), Multicast protocols (IGMP, PIM),
  • Switching technologies (VLAN/Trunking),
  • Deep knowledge in IP networking in layers 2-4 (TCP/IP, Ethernet, VLANs, VLAN stacking, QoS,
  • Spanning Tree (STP,RSTP), RIP, VRRP, IGMP)
  • Strong problem-solving skills, applicable to large and complex network scenarios
  • Customer management and customer service skills.
  • Ability to travel
  • In addition, knowledge of the following would be an advantage:
  • Network management skills SNMP, XML, LDAP, COPS;
  • Valid JNCIA or above Certification on the mentioned competences.
  • QOS, NAT, Firewall, MPLS MPLS/VPNs, IPSec, Secure Management (SSL, SSH)
  • Experience working with Juniper TAC on day to day basis
  • Experince in SDN,
  • Experience inSDWAN

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
3 آسامیاں
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
2 سال
اس سے پہلے درخواست دیجیۓ:
مئی ۲۰, ۲۰۱۹
تاریخِ اِشاعت:
اپریل ۱۹, ۲۰۱۹

NEC Corporation

ٹیلی کمیونیکشن/آئی ایس پی · 11-50 ملازمین - اسلام آباد

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