Essential functions and responsibilities

  • Provide 24 hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance software.
  • Review and general clean-up of Ticket queue.
  • Ensure timely resolution to trouble tickets.
  • Ensure timely follow up with customers via e-mails or phone calls.
  • Troubleshooting Network issues
  • Toll Fraud monitoring
  • Carrier route testing
  • Wireshark pcap for both capturing and analyzing customer QoS and RFC events
  • Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to resolve.

 

Required skills

  • Word, Microsoft Excel, Microsoft Outlook.
  • Cisco certifications and VoIP fundamentals a plus
  • One to Two years Network Operations experience or equitant
  • Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
  • As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times.
  • The NOC is a fast paced environment, critical thinking is essential. Ideas will be extrapolated from one situation to another.
  • Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all times.
  • Assigned duties should be performed in a timely and accurate manner.
  • As this individual often represents the internal and external customers and colleagues – professionalism is a must.

 

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
2 آسامیاں
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
نوآموز
کم از کم تجربہ:
غیر تجربہ کار
اس سے پہلے درخواست دیجیۓ:
جولائی ۲۰, ۲۰۱۷
تاریخِ اِشاعت:
جون ۱۹, ۲۰۱۷

NGNICS

ٹیلی کمیونیکشن/آئی ایس پی · 11-50 ملازمین - اسلام آباد, راولپنڈی

NGNICS

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