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Technical Support Engineer (NGN-VoIP)

Odine Solutions

درخواست بھیجیں

Odine Solutions Support Department is looking for new team members matching below profile:

Key Skills/Qualifications:

Bachelor degree or above in Telecommunication, Electronics or related field.
At least 4 years of experience in Telecommunications industry.
Good knowledge with network elements such as Soft Switches, Media Gateways, Session Border Controllers, Application and Media Servers, Gatekeepers, proxy servers, OSS, and BSS.
Good knowledge of IP networks, security topics, routing, switching, tunnelling etc.
Good knowledge in TDM and VoIP protocols and related technologies such as SIP, H.323, ISDN, RTP/RTCP, H.248/MEGACO, MGCP and SS7 (C7).
Hands-on working experience on multiple operating systems specially Linux (Redhat, SuSE, CentOS, Debian, Ubuntu) is a must.
Hands-on working experience on Virtualization technologies is a must.
Working experience on different databases (MySQL, PostgreSQL).
Experience on Genband/Ribbon/Sonus SBCs and Metaswitch Perimeta SBCs is a plus.
Exceptional analysis, problem solving, communication and organizational skills.
Highly motivated for learning new technologies and acquiring new skills.
Excellent command of verbal and written English.
Demonstrate team skills such as communication, process development, and support for team members, meeting commitments, accountability, reliability and good judgment.

Responsibilties:

Provide implementation and maintenance support for telecommunications customers throughout the region as necessary, including travel to those locations to conduct installations and address post-installation issues.
Properly understand the fault, configuration and performance for multiple vendors’ solutions and to solve/escalate to the vendor engineering.
Ensure Technical assistance is carried out in accordance to the Customer SLA.
Provide detailed technical customer documentation and other deliverables.
Monitor and analyze real-time, in-depth, network performance statistics for all network elements.