Title: Customer Success Specialist - Level 2

Location: Rawalpindi

Length: Full-time, Permanent (NIGHT SHIF)

About Us

We are one of the fastest growing software companies in North America with over 10 million users worldwide! Thousands of business owners in the fitness, wellness, yoga, music, dance, and martial arts industries love our platform as it helps grow their business through dynamic and innovative features. We are passionate about providing entrepreneurs with optimal solutions to help them run their business with ease.Known as the software company with a heart, we are extremely customer focused. Our customers are our number one priority and we do all we can to make sure their business needs are being fulfilled. With a growing community of customers and offices globally, our mission is to be the all-in-one software solution that propels businesses forward!

About You 

We are seeking like-minded candidates who can help us take our customer service experience to the next level! We are looking for someone who is passionate about customer service, has a solution-oriented approach to problem solving and can effectively communicate with customers to understand their business needs.

Requirements:

• Fluency in English (Must)

• Tech Savvy

• Graduation and above

Responsibilities:

• Work with customers on a dedicated basis to provide resolutions to their issues

• Set and communicate expectations and timelines for resolutions with sensitive accounts

• Organize open cases and follow-ups to deliver resolutions to customers to meet SLAs

• Identify customer frustrations in a pro-active manner and escalate resolutions through appropriate channels

• Answer inbound calls & email tickets from customers on a priority basis

• Answer call-back requests from customers on a priority basis

• Provide software support by troubleshooting technical issues or general account queries

• Gather information on issues from customers to report or escalate to appropriate department

• Contribute feedback on support processes and procedures to Customer Success Team Lead

نوکری کی تفصیلات

صنعت:
کل عہدے:
20 آسامیاں
نوکری کی شفٹ:
تیسرا پہر (رات)
نوکری کی قسم:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
انٹرمیڈیٹ / اے لیول
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
1 سال
اس سے پہلے درخواست دیجیۓ:
اپریل ۱٦, ۲۰۲۲
تاریخِ اِشاعت:
مارچ ۱۵, ۲۰۲۲

One Unit

بی پی او · 11-50 ملازمین - اسلام آباد, راولپنڈی

One Unit is a Business Processing Outsourcing company that provides Customer Support Services for its International Clients.

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

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تمام دیکھیں
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