اگست ۱۱, ۲۰۲۲ شائع ہوئی 273 نے دیکھا
Job Description:
- Manage appointments/complaints/ information queries which lands at our helpline and on website
- Handle call backs to the customers.
- Manage call logs entries in both excel, CRM on daily basis and prepare reports on monthly basis.
- Feedback forms collection from Stations & take necessary action.
- Escalations to customers feedback, information or complains to relevant departments/stations.
- Follow the duty roaster assigned by the manager.
- Follow company policies and SOPs to perform job on day to day basis.
- Make follow ups on customer requests/complaints.
- Prepare file records of Appointments/feedback forms/ off road data history etc.
- Escalate irritate customers to the manager or relevant departments.
- Any other special assignments related to daily operations.
- During downtime period of CMS (Call Management System) inform to the INTELLICON (vendor) immediately and shift to VPN to handle helpline.
نوکری کی تفصیلات
Opus Inspection Pvt Ltd
Opus Inspection operates vehicle inspection programs in the Americas, Asia, and Europe and manages over 25 million inspections every year. The Company is a Global leader in the development and supply of technology and services to governments around the world that are concerned to increase road safety and reduce harmful vehicular pollution. Opus Inspection (Pvt) Ltd is local subsidiary of Opus Group and is working on a Public Private Partnership Project with the Government of Punjab to Build and operate Vehicle Inspection centers all across the Province.
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