Note: This is not a call center job
Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers.
Depending on the size of the business, the executive may deal directly with customers’ inquiries and complaints or manage a team of customer service representatives. Either way, the customer service executive aims to maximize customer satisfaction.
The Customer Services Representative is responsible for providing seamless services to the clients by coordinating with overseas and local agents for execution of shipments and ensuring compliance of clients SOPs.
They are also responsible for negotiating competitive rates with overseas and local agents enabling the sales team to secure business.
· “Sales” is also a part of CSR and have to meet the targets every month.
Orient Cargo is rendering full range of freight forwarding services in Pakistan, throughout Europe, Americans, Asia and other countries since 1981. We have demonstrated professional competence and proficiency across all aspects of services required in logistics management. Orient Cargo is a full s ...مزید پڑھیں