یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Technical Support Engineer

Outstart Tech Pakistan

لاہور ، پاکستان

درخواست بھیجیں

ستمبر ۰۵, ۲۰۱۸ شائع ہوئی 16 نے دیکھا

Purpose:

To monitor and maintain the computer systems and networks within an organization. To fix the issues or changes required, such as forgotten passwords, viruses or email issues.

Job Responsibilities:

Installation and configuration of computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
To provide support after-sales of Software or equipment’s to companies
To work with customers/employees to identify computer problems and advising on the solution
Logging and keeping records of customer/employee queries
Analyzing call logs so you can spot common trends and underlying problems
Updating self-help documents so customers/employees can try to fix problems themselves
Working with field engineers to visit customers/employees if the problem is more serious
Testing and fixing faulty equipment
Performs other job-related duties as assigned.

Skills:

An ability to assess each customer/employee's IT knowledge levels
Ability to deal with difficult callers
Logical thinker
Good analytical and problem solving skills
Up-to-date technical knowledge
An in depth understanding of the software and equipment your customers/employees are using
Good interpersonal and customer care skills
Good accurate records keeping
Good Communication and Persuasive Skills