یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Trainer - Call Center

Overstep Services BPO

درخواست بھیجیں

PKR. 35,000 - 70,000/Month

Key Responsibilities and Duties/Results Expected / KPI:

Develops implements and modifies training programs to ensure the effectiveness of programs delivered to call center/customer service personnel.
Reports an individual’s progress and identifies additional training needs.
Assist in program development when there are new products and/or services.
Providing, monitoring, evaluating and recording effective training activities.
Design specific training programs to help develop or improve job-related skills.
Responsible for training of the new recruits.
Responsible for conducting refreshers training when required.
Responsible for conducting training for any new offer/product being introduced in the market.
Responsible for developing and updating the training manuals/material.

Job Description:

Excellent communication skills
Understanding of company's or call center's mission
Organized, energetic, and able to motivate employees,
Experts in how to operate the equipment needed for the job
Public speaking and presentation skills,
Exceptional Communication and Interpersonal Skills.
Optimistic with a supportive attitude.
Details oriented.
Results-driven.
Role model Customer Service professional profile.
Absolute knowledge of local as well as International Contact Center market trends.