یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Call Center Supervisor - Inbound

Packaging Daddy

لاہور ، پاکستان

درخواست بھیجیں

مارچ ۱۲, ۲۰۲۳ شائع ہوئی 144 نے دیکھا

PKR. 50,000 - 125,000/Month

We are looking for Call Center Supervisor for our inbound sales department.with at least 3 to 5 years of experience dealing with USA & UK client based.

JOB Responsibilities.

Making your own Sales and Hire New team members.
Ensure the smooth / effective customer handling by Customer Services Staff
Floor Management (Smooth Customer Flow)
Innovative ideas to keeps increasing recurring income.
Responsible for achieving high customer satisfaction through high quality product delivery.
Take accurate measures against feedback from customer service
Makes sure the client is educated not to expect any free work as it is a cost to company
Sets tough targets on Leads convert to sale for team members, when not achieved, checks it on weekly and monthly basis
Hire new people, Train them, Builds team.
To ensure proper administration and discipline in Customer Service Center
Responsible for high motivational level of the staff within the subunit
Conduct regular meeting with team to discuss operational issues provide performance feedback
Daily huddles to keep CSC updated with changes.
Keeps the CRM up to date with daily leads ( valid or invalid – this is information company is spending money on).
Group meeting upon a sale is being finalized to make sure the understanding amongst involved departments is optimal.
Do not keep a resource more than 2 to 3 weeks after hiring if he / she is no good. You can easily judge it in the first couple of days.
Listens to frontiers calls, analysis and guides his team on daily basis