Designation  :         IT Support Specialist

Reports to    :         Assistant Manager Technical

Scope: This position exists to provide immediate resolution/feedback to Cellular Mobile Operators (CMO’s) issues/queries in the evening and night shifts as well as during the morning shift on weekends and holidays.

Responsibilities

  • Informing PMD’s Technical Staff and the Cellular Mobile Operators PoCs regarding any Outages or Issues, both at PMD or the Cellular Mobile Operator End – Ensure Compliance to Escalation Matrix
  • Monitoring of all Systems and Services: Keeping Track of Application Logs for all PMD Hosted Systems & Services
  • Monitoring WAN and LAN Networks to ensure smooth connectivity
  • Keeping Track of Power (WAPDA, Generators, UPS) & generate regular reports
  • Early Identification and First Level Troubleshooting & Rectification of Issues
  • Monitoring & Reporting of Back-Ups Executions & Restoration
  • Coordination with Vendors and Ensuring Compliance of SLAs
  • Coordination / Follow-Up with Internal & External Technical Teams for the Resolution of Issues
  • Log all Activities / Generate Initial Incident Reports

Principal Accountabilities

  • Timely Relaying of Information regarding Outages / Issues to all Stake Holders
  • Timely Escalations
  • Timely Follow-up of Issues
  • Thorough Monitoring of All Systems and Services
  • Timely logging and tracking of Cellular Mobile Operators complaints and queries.
  • Furnishing Daily reports (Internal & External)

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
1 اشاعت
نوکری کی شفٹ:
گردشی
نوکری کی قسم:
محکمہ:
Technical
نوکری کا مقام:
جنس:
مرد
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
Computer Science, IT, Software Engineering
کیریئر کی سطح:
نوآموز
کم از کم تجربہ:
2 سال
اس سے پہلے درخواست دیجیۓ:
اپریل ۲۰, ۲۰۲۱
تاریخِ اِشاعت:
اپریل ۰۵, ۲۰۲۱

Pakistan MNP Database G Limited

ٹیلی کمیونیکشن/آئی ایس پی · 11-50 ملازمین - اسلام آباد

Pakistan MNP Database G Limited provides B2B Services to the Four Cellular Mobile Operators regarding Mobile Number Portability. Pakistan Mobile Number Portability (MNP) Database (Guarantee) Limited, a subsidiary of all four Cellular Mobile Operators (CMOs) in Pakistan, invites motivated high-caliber professionals to be a part of its team based in Islamabad. Our objective is to excel and achieve the highest standards of customer satisfaction and acceptability in the national market at all levels.

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

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