COO - Chief Operating Officer

Introduction

The COO will be responsible for managing the IT operations and strategy execution of the company and will provide support to the CEO in carrying out the assigned functions.

 Duties/responsibilities 

i.                 Assist the CEO in all strategic/operational matters related to strategic innovation and PSW operations;

ii.                Oversee, supervise and manage post implementation digital operations in collaboration with the CTO, CDO and other officers and staff of the PSWC;

iii.              Monitor the PSW ecosystem performance against benchmarks and KPIs agreed with the PSW Governing Council, Customs and OGAs and initiate corrective/remedial measures as needed;

iv.              Help conduct performance measurement of Customs, OGAs, and individual users using system enabled tools;

v.               Maintain and build trusted relationships with key customers, clients, partners, and stakeholders;

vi.              Provide support to the CEO and other members of the Executive Office in making IT related business decisions where needed.

 Program Management

i.                 Establish Program Management practice to ensure each internal or external project is executed with proper project management approach and realize benefits for the client;

ii.                Hire and allocate team of project managers to execute relevant programs and projects

iii.              Introduce project management methodology to carry out projects through proper scope, time, cost, risk, stakeholder and communication management.

iv.              Develop project templates, guidelines, framework and forms for managing projects as per PMI Standards.

v.               Develop project closure reports, lesson learned document and perform health check on benefits realization.

vi.              Review and recommend improvement plan for PMO structure, including timelines, risk registers, cost and performance frameworks with regards to PSW system implementation and other Platforms.

 Special Initiatives

        i.          Define and supervise WeBOC transformation program which may include:

a.     Business Process Reengineering of current customs processes

b.     Technology assessment and usage of new technology architecture

c.     Improve the existing capacity and capability to use the future customs management system;

d.     Identify and develop trade innovation products by utilizing emerging technologies such as Artificial Intelligence, Robotics Process Automation and Data Analytics etc.

      ii.          Support the PSWC in establishing consulting practice to provide management and technology implementation consulting services to other government agencies in partnership with PSW.

    iii.          Analyze internal operations, identify areas of process enhancement, and suggest appropriate measures where required;

    iv.          Execute actionable business strategies, operational and strategic plans that ensure alignment with short-term and long-term objectives of the Company in consultation with CTO under the supervision of the CEO;

 Digital Operations & Network Support

       i.          Supervise PSW operations in consultation with the CTO with a view to ensuring the smooth functioning of the system;

      ii.          Ensure provision of quality customer service through relevant technology-based solutions (such as call centers etc.);

    iii.          Define periodic briefings with reporting managers with a view to monitor performance;

    iv.          Ensure compliance with company policies related to each department & external partners for Data Center, Network support etc.

     v.          Provide guidance and oversight to the leadership on hiring of the technical staff including vendor evaluation, selection criteria and monitoring to ensure quality delivery of product.

Information Security Management

       i.          Supervise and manage to protect the trade related information that is confidential in nature through implementation of enterprise-wide security & governance strategy & guidelines, tools, techniques and world class security standards.

      ii.          Design and implement Information/Data Security Policies and Procedures based on ISO 27001 standards and best practices.

    iii.          Ensure that disaster recovery and business continuity plans are in place and tested;

    iv.          Review and approve security policies, controls and cyber incident response planning;

Qualifications/Experience

       i.          Master’s degree in Business Administration, Public Administration, Economics, Operational Management or any other related field;

      ii.          At least 15 years’ relevant experience of working in large size enterprises or a multinational corporation with 5 years of working on a senior executive/decision making position;

    iii.          Prior experience of working as a COO of a similar ICT based organization will be considered an asset.

Maximum age limit = 50 Years

Location: The position is Islamabad based

Period of Service: 

The services of Chief Operating Officer are initially required for three years, further extendable based on performance as per terms and conditions mutually