Digital Strategy Advisor

PURPOSE:

DSA would advise and guide the PSW Company and other stakeholders including Customs and OGA IT teams on adoption and implementation of different digital tools/technologies/solutions based on international best practices for improvement of Pakistan’s international trade ecosystem.

The DSA will also direct and guide the planning and change management of Customs Management and Port Community Systems in support of core business functions to improve cost effectiveness, service quality and business development.

OBJECTIVES

The purpose of the assignment is to support the PSW in establishing a digital government framework embracing digital transformation as a key driver for reform and provide advisory on the deployment and integration of new automated systems, databases, infrastructure, technology and solutions for optimizing PSW and its allied systems’ performance, and facilitating international trade to the satisfaction of public and private sector stakeholders without compromising on regulatory controls and policy objectives.

The Digital Strategy Advisor-DSA would be required to perform the following tasks:

1.    Provide technical support, guidance, and advice to formulate and execute Company’s Digital Strategy with regards to people, process and technology and information systems.

2.    Support and guide the PSW initiatives through the establishment of a digital governance framework – Product Roadmap, Service Framework, Operating Model, Capability Model Framework, Policies, Procedures, Processes and Data.

3.    Provide technical support, guidance, and advice on the implementation of knowledge management systems and facilities necessary to develop the capabilities of ICT personnel through e-Learning platform.

4.    Oversee and recommend suggestions on all software development products, requirements document, artifacts, manuals, and project plans developed internally or by third parties, to ensure that they are aligned with PSW's objectives and priorities.

5.    Create and lead a small team of digital experts and analysts to provide inputs to conceptualize, develop/implement, test, monitor and evaluate innovation projects related to customs and cargo clearance in PSW, WeBOC, PCS;

6.    Study current state assessment on the overall technology assets as in place and recommend best practices, standards and practices and ensure adherence;

7.    Formulate and execute Data Governance Strategy in coordination with the PSW CTO to develop and deliver enterprise-wide solutions for complex data challenges, including developing and applying data models to derive insights, improve decision making, and processes automation.

8.    Recommend improvements measures based on best practices for digital media assets – Web, Mobile, Chatbots, Cloud and Social Media.

9.    Assess the impact on service integrations related to G2G, B2G, G2B, and G2C. Define a long-term plan of action and roadmap to achieve PSW/WeBOC integration services objectives and goals.

10.Provide advisory on the deployment of new automated systems, databases, and Infrastructure to the PSW/WeBOC and other systems that will need to reengineer customs administration functions and enhance staff’s performance, and the trader’s satisfaction.

11.Recommend and ensure the implementation of suitable technologies to streamline all internal operations and help optimize their strategic benefits.

12.Supervise the design, implementation, customization and maintenance of the PSW software applications, network infrastructure, website development and all ICT projects.

13.Provide advisory in assessment, procurements and integration of outsourced or third party solutions under PSW program

14.Devise program for up-grading skill set of HR in ICT related matters

EXPERIENCE:

1. Experience on Digital Transformation, Digital Strategy, Roadmap, Business IT Alignment, Key Performance Indicators, Business Process Reengineering preferably in Customs and International trade
2. Experience of working in paperless Customs Clearance System
3. Familiarity with cross border trade environment of Pakistan while preferably having experience of WeBOC business processes
4. Experience of working with complex, multi-system environments in public sector.
5. Previous experience of working on IT development and integration in a NSW environment will be considered an asset.

6. Knowledge of business practices of trade regulating agencies and customs.

Deliverables

1. Draft digital governance framework for the PSW;
2. Impact analysis of ‘Design & Development’ changes in other components of WeBOC resulting from integration with the PSW system along with recommendations;
3. Provide technical advice and support to the PSW and its allied system on deployment and integration of new automated systems, databases, infrastructure, technology and solutions for optimizing PSW and its allied systems’ performance.
4. Recommendations on implementation/integration of innovative cutting-edge technologies in the PSW and allied systems;
5. Design, development, and execution of the change management strategy related to digital transformation occurring throughout the PSW ecosystem;
6. Design and development of the PSW digital media strategy.
7. Organizational review of the PSW Company’s technology division and recommendations for optimization.
8. Implementation of knowledge management systems including e-learning for PSW IT staff.

Proposed Milestones

Milestones

Timeline

WeBOC impact analysis and recommendations submitted

2 months after award of contract

PSW Digital governance framework developed and approved

3 months after award of contract

Digital transformation team hired and in place

4 months after award of contract

WeBOC integration roadmap initiated for implementation

6 months after award of contract

Current state assessment of the PSW technology assets

6 months after award of contract

ICT e-learning modules identified and implemented

7 months after award of contract

Organizational assessment of the PSW Technology Division

8 months after award of contract

Digital media strategy developed and approved

9 months after award of contract

Assessment on blockchain and cloud computing integration with PSW

10 months after award of contract

Final presentation to Customs

10 months after award of contract

Reporting

The DSA will report to the CEO, PSW. He/She will work in close coordination with the CTO of the PSW.