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خلاصہ
To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilizing my skills towards the growth of the organization.
پراجیکٹس
تجربہ
Officer Application Support
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Senior Officer IT OMC/NOC ECCL
• Managing day to day level-1 MFS IT Operations (Application & Reporting, Infrastructure, Network, Databases) of Mobile Financial Services Technology Platforms.• Responsible for carrying out smooth Level-1 operations pertaining to Mobile Financial Services Technology Platforms, Products and Services such as but not limited to Core Wallet Platform, Mobile App(s), Web Portal(s), Biometric Related Services, Payment Gateway, MFS Website etc.• Responsible to serve as the first point of contact for customers seeking technical assistance over phone/email/WhatsApp/ticketing tool etc.• Responsible for 24/7/365 monitoring of Applications & Infrastructure using deployed tools & technologies like OpenNMS, Grafana, ELK, and Nagios etc.• Primarily responsible for timely response to issues/complaints received from primary touchpoints i.e. IT NOC/OMC, Customer Care, S&D, Business Teams and resolve the issues at Level-1 within agreed TAT.• Responsible for escalation of issues to Level-2/Vendor as per defined TAT and follow up promptly till the issue resolution.• Responsible for identifying the nature of issues and opening/closure of tickets/issues towards Level-2/relevant vendor(s), and ensure swift follow-up ensuring compliance to OLA’s/KPI’s.• Responsible for intimation to relevant stakeholders Internal & External for the deployment of changes/downtime on production platforms.• Formulate, improve and ensure implementation and practice of Policies and Procedures like Incident Management, Service Level Management, Complaint Management, and Escalation Management.• Assist Lead MFS Operations in the formulation of Daily, Weekly, and Monthly Operational Reports, Dashboards pertaining to Technology Platform(s) Performance, Downtime/Outages/Degradations, Complaints Resolution and Deployment Activities etc.• Responsible for raising, following up and resolution of issues with external partners/integrators like NADRA, SMSC, USSD, CRM, 1-link, Trust Banks etc.•
IT Engineer
Management and maintenance of software, hardware and networks
Intern
I have worked remotely as an Android intern for six weeks.
Technology Intern
Fresh Software Engineer currently working as technology intern at jazz digital headquarters Islamabad
Teaching Assistant
I have worked as a teaching assistant making excel sheets, word files of students etc
SENIOR OFFICER IT OMC/NOC ECCL
• Managing day to day level-1 MFS IT Operations (Application & Reporting, Infrastructure, Network, Databases) of Mobile Financial Services Technology Platforms.
• Responsible for carrying out smooth Level-1 operations pertaining to Mobile Financial Services Technology Platforms, Products and Services such as but not limited to Core Wallet Platform, Mobile App(s), Web Portal(s), Biometric Related Services, Payment Gateway, MFS Website etc.
• Responsible to serve as the first point of contact for customers seeking technical assistance over phone/email/WhatsApp/ticketing tool etc.
• Responsible for 24/7/365 monitoring of Applications & Infrastructure using deployed tools & technologies like OpenNMS, Grafana, ELK, and Nagios etc.
• Primarily responsible for timely response to issues/complaints received from primary touchpoints i.e. IT NOC/OMC, Customer Care, S&D, Business Teams and resolve the issues at Level-1 within agreed TAT.
• Responsible for escalation of issues to Level-2/Vendor as per defined TAT and follow up promptly till the issue resolution.
• Responsible for identifying the nature of issues and opening/closure of tickets/issues towards Level-2/relevant vendor(s), and ensure swift follow-up ensuring compliance to OLA’s/KPI’s.
• Responsible for intimation to relevant stakeholders Internal & External for the deployment of changes/downtime on production platforms.
• Formulate, improve and ensure implementation and practice of Policies and Procedures like Incident Management, Service Level Management, Complaint Management, and Escalation Management.
• Assist Lead MFS Operations in the formulation of Daily, Weekly, and Monthly Operational Reports, Dashboards pertaining to Technology Platform(s) Performance, Downtime/Outages/Degradations, Complaints Resolution and Deployment Activities etc.
• Responsible for raising, following up and resolution of issues with external partners/integrators like NADRA, SMSC, USSD, CRM, 1-link, Trust Banks etc.•
