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خلاصہ
An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base.Outstanding communication, relationship-building, and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritize, and able to organize, train and monitor teams. Seeking a new, challenging role where I can utilize my ability and skills.
تجربہ
Commercial Coordinator
Customer Service Representative
At Foodpanda, I worked as a customer service representative responsible for resolving customer queries through live chat.
Developed verbal communication skills by assisting customers with their order query through live interactions.
Consistently met my new customer activation targets set by the sales team by informing potential customers about Foodpands’s offers and taking them through the sign-up process.
My unwavering commitment to exceptional customer service allowed me to build strong customer relationships, resolve service issues and build strong customer loyalty.
By ensuring that outstanding customer experience was always at the center of everything I did, I was able to consistently outperform my target customer satisfaction scores, as reported by post-interaction surveys filled out by the customers.
My reputation as an outstanding customer service representative and customer centric approach led the Management team to choose me to train new hires. This enabled me to build my supervision skills
Customer service representative
At PTCL, I worked as a customer service representative and assisted customers through live phone calls.
Resolved customer queries related to their telephone and internet connections.
Provided technical assistance to customers with regards to setting up and troubleshooting their internet routers.
Accurately entered the customer complaints data into the customer management system and reported it to senior management in a timely manner. This process helped me hone attention to detail skills.
I can be responsive promptly. I can communicate with Customers in a clear, easy-to-understand way to solve the problem.
Ability to Handle Difficult Clients
Able to handle calls in a pressure environment.
I learned a lot from my seniors my friends and my communication skills improved very well
Maintained a friendly manner and calm, positive demeanour when handling complaints
