As a QA Manager, i have developed and implemented QA structure for
Web Honker. Few of the job details are as below:
Setting SOP\'s for the operations dept.
Creating evaluation metrics. Validation of the sales closed by the OPS
To be finalized for commission structure.
Training new resources and implementing new updates on the floor
After providing proper training.
Evaluate calls on a daily basis to help them improve their pitch and sale
Process.
Training new resources and implementing new updates on the floor
After providing proper training
Reporting run-time errors and maintaining floor performance. Audit
QAE\'s to ensure their work is up to the mark. To improve QA overall
Performance
Evaluate QAE\'s performance and guide them on scenarios occurring
From time to time.
Organizing and leading QA meeting to plan work and time
Management in advance. Just to overcome any obstacles occurring in
Achieving order verification targets.
Maintaining order within the QA dept. and eliminating the element of
Negativity by getting the QA resources involved in team building
Exercise.
Resource Allocation, figure out the strength of resources and putting
Them on tasks where they can produce much better outcome.

As a business developer my core responsibilities are to create new
Opportunities for the company to close more business. The process
Includes:
Sourcing new leads of companies where our services are required.
Contacting the C suite via email or phone calls. Offering the services that we provide and how we can solve their problems with our
Solutions.
Organizing Appointments for the head of business development.

Helping sales executive in improving their selling skills by evaluating their orders and conducting sessions on a daily scale.

I have worked as a telesales and quality assurance verifier for more than 5 years