خلاصہ

Forward-thinking individual with refined interpersonal and multitasking skills. Looking to join a progressive organization to provide high end administrative and customer support.
My area of interest include comtinuous learning and development so that I could become the valuable asset of the company.

پراجیکٹس

Strategic Management
Recruitment & Selection
Labor Law
Training and Development

تجربہ

کمپنی کا لوگو
Quality Assurance Specialist
AA Labels
جولائی ۲۰۲۲ - موجودہ | Lahore, Pakistan

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کمپنی کا لوگو
Email Support Executive
Mindbridge Pvt. Ltd.
مئی ۲۰۲۱ - جولائی ۲۰۲۲ | Lahore, Pakistan


-Working in international campaign as a email support agent.
-resolve customer quries on emails

کمپنی کا لوگو
Document Verification Executive
Gerrys International
دسمبر ۲۰۲۰ - مئی ۲۰۲۱ | Lahore, Pakistan


-working as documents verification officer. -verify all the documents that is necessary to proceed visa for turkey.

کمپنی کا لوگو
Chat Support Executive
Mindbridge Pvt. Ltd.
مارچ ۲۰۲۰ - اکتوبر ۲۰۲۰ | Lahore, Pakistan

- Handle customer quries on live chat.
- Assist customers on live chat and according to company's SOPs.
-Actively listen customers and provide best possible solution.
- Retain customers by using soft communication skills.

کمپنی کا لوگو
Recruitment Specialist
HR Legends Forum
اگست ۲۰۱۹ - دسمبر ۲۰۱۹ | Lahore, Pakistan

-Searching suitable candidates via LinkedIn.
-Posting ads on different job portals.
-Initial screening of CV's.
-Shortlisting of CV's.
-Schedule interviews of shortlisted candidates.
-Conduct telephonic interview of selected candidates.

تعلیم

University of the Punjab
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, Human resource management‎
Human resource Management, Strategic HRM, Labor Law
CGPA 3.65/4
2019
University of the Punjab
بیچلرز, بیچلرز ان آرٹس, BS (Hons) Political Science‎
Political Science, Sociology, International Relation
CGPA 3.56/4
2018
University of the Punjab
بیچلرز, بیچلرز ان آرٹس, BA‎
Persian, English, Islamiyat
فی صد 68%
2017
Punjab Group of Colleges
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کمپیوٹر سائنس, ICS‎
Computer Science, Math, Physics
فی صد 73%
2013

پیشہ ورانہ مہارتیں

ماہر Customer Service
متوسط Accoounts Management
متوسط Accounts Administration
متوسط Accounts Administration
متوسط Analytical Skills
ماہر Appointment Scheduling
متوسط  Talent Acquisition
ابتدائی Blog Writing
ابتدائی Chinese Language Command
متوسط Client Dealing
ماہر Close Attention to Detail
ماہر Committed to Customer Services
ماہر Communication Skills
متوسط Communication Skills Listening
ماہر Communications Skills
متوسط Cooordination Skills
متوسط Cross Cultural Communication Skills
ماہر Customer Service Skills
متوسط Customer Care Representation
ماہر Customer Care Service
متوسط Customer Contact Skills
متوسط Customer Dealing 
ماہر Customer Handling Skills
متوسط Customer Interaction Management
متوسط Customer Relation Management
متوسط Customer Satisfaction Management
ماہر Customer Service Skills
ماہر Customer Service Solutions
متوسط Customer Success Management
ماہر Database Management 
ماہر eBay Account Handling
متوسط Editing Email Templates
متوسط Eglish Communication Skills
متوسط Email Marketing
ماہر Fluency in Bengali
ابتدائی Fluency In Multiple Languages May Be Desired
متوسط Fluent in English
ماہر Fluent In English and
ابتدائی Formal Verification
ماہر Good Communication Skills
ماہر Handling Assignments
ابتدائی HRIS Command
ابتدائی Human Resource Planning
ماہر Interpersonal Skills
متوسط IT Support Responsibilities
ابتدائی Knowledge Marketing Campaigns
متوسط Listening to Customers
ماہر Live Chat Handling
ماہر Live Chat Support
متوسط Marketing Skills

زبانیں

ماہر اردو
متوسط انگریزی