خلاصہ

Managed Services Professional with more than 1 year of IT industry experience in Customer Success, Software Sales and Functional Testing. 10 years of experience in the Telecom sector with more than 8 years on Ericsson RBS and Transmission, NERA, Marconi and DXX Core Transmission and Rectifier and Battery systems in O&M, Troubleshooting, Integration and Commissioning. Skills include team management, field operations management and vendor management. Also experienced in assets management, performance reports analysis and project coordination.

پراجیکٹس

Warid Managed Services
WLL CDMA Network Rollout

تجربہ

کمپنی کا لوگو
Customer Success Manager
Tarsil.pk
دسمبر ۲۰۱۹ - موجودہ | Lahore, Pakistan

- Customer Success Management, Customer Acquisition and Product Functional Testing of an AWS Cloud based Enterprise Tech Solution for Small & Micro Businesses. A SaaS application which digitizes Business Processes of SMEs like Sales, Purchases, Order Booking, Recoveries, Expenses, Vouchers, Reports, Ledgers. On top of this, the Cloud Application is synchronized with an Android Application for Field Staff Activities, location tracking, Scheduling and Work assignments.
- Responsibilities include Customer Onboarding, Customer Support & Trainings, Customer Relationship & Retention Management and Recurring Revenue Collection.

کمپنی کا لوگو
Freelance WordPress Developer
Freelance
اگست ۲۰۱۹ - موجودہ | Lahore, Pakistan

Currently looking for freelance WordPress website developer projects on Fiverr, Freelancer, Upwork etc. I am a WordPress developer and can develop any type of website as per Project deliverables. I use plugins and themes best suited as per website type. I can make HTML/CSS modifications or additions as per requirements. I can also maintain or modify existing website/s and fix any functional errors.

کمپنی کا لوگو
Senior Executive Engineer BSS/Transmission Operations
Warid Telecom Pvt Ltd
اکتوبر ۲۰۱۳ - جنوری ۲۰۱۵ | Islamabad, Pakistan

-Coordinate with Managed Services vendors to ensure that all faults related to the network are monitored rigorously, handled immediately and rectified in the shortest possible time.
-Quality analysis at various BSS/Transmission interfaces in liaison with different engineering sections & NOC to ensure minimum downtime.
-Keeping an eye on MS activities, their effectiveness and application in context with the SLAs and Random/periodic BTS site and MW link audits.
-Database management for various network nodes related to BSS/Transmission and Maintain the equipment spares inventory related to BTS /Transmission equipment. Also ensure that a stock of critical spares is maintained at strategic locations.
-Keep abreast of the O&M procedures covering BSS/Transmission platforms and suggest ways for their improvement, develop internal processes with support of other depts.

کمپنی کا لوگو
Team Lead Field Operations (GSM BSS/Transmission))
Ericsson Pakistan (Pvt.) Ltd.
نومبر ۲۰۰۵ - فروری ۲۰۱۳ | Lahore, Pakistan

-Ensuring Network availability as per agreed KPIs by Monitoring, analyzing & resolving all the Network KPI degradation issues raised by other depts and to ensure their resolution within SLA/WLA.
-In house training activities to ensure all teams understand the work priorities and objectives.
-Performance reports analysis on different issues inquired by the Management
-Drive vendors & sub cons to ensure completion of all outsourced activities.
-RBS and Transmission Asset Optimization to ensure the timely OPEX/CAPEX saving without affecting the network quality/performance.
-Troubleshoot all Ericsson RBS, Minilink, Marconi, NERA and DXX and Rectifier/Battery systems related problems. Routine preventive maintenance of RBS and Transmission network and perform software upgrades.
-Carry out acceptance and testing of related nodes. Co-ordinate with concerned groups to address site issues related to tower and civil works. Liaison with PTCL for network connectivity issues.

کمپنی کا لوگو
Executive Engineer
ZTE Pakistan
اکتوبر ۲۰۰۳ - اکتوبر ۲۰۰۵ | Faisalabad, Pakistan

-The PTCL WLL CDMA Project A Turnkey Project which involved complete Installation and Operation of 127 BTS Sites in Faisalabad Region and 1900MHz & 450 MHz BSC in Faisalabad City. Tasks included Team Lead for the complete Roll Out of the Project as well as Coordination with the Project Manager and Project planning team in Islamabad and Execution Manager in Lahore.
-The Telecard FWT WLL CDMA Project Project included deployment of 1900MHz & 450MHz BTS/BSC/MSC sites in all regions of Punjab for commercial payphones and domestic users. Tasks included (i) Execution of Surveys, Environment Checks, Layout Plans, Engineering Documentation and Quality Checks, (ii) Installation Supervision of BTS, BSC and MSC Sites & (iii) Testing and Commissioning of all BTS sites.

تعلیم

Ghulam Ishaq Khan Institute of Engineering Sciences & Technology
بیچلرز, بیچلرز ان سائنس, Electronics Engineering‎
Telecommunications
CGPA 2.8/4
2002

پیشہ ورانہ مہارتیں

ماہر 2G/4G Managed Services
ابتدائی CRM
ابتدائی Customer Support Management
ماہر Engineering
ماہر Field Operations Management
ابتدائی HTML5 
ماہر inter departmental coordination
ماہر Multi-site Team Management
متوسط Presentation Skills
متوسط Project Coordination
ماہر RBS/BTS Installation/Maintenance
ماہر Spares Management
ماہر Technical Skills
ماہر Transmission Installation/Maintenance
ماہر Vendor Management Experience

زبانیں

ماہر اردو
ماہر انگریزی