Developed dynamic presentations for Roshan Digital Unit process flow, both for customers and stake holders.
• Developed Operational and Service Level Agreements (OLA / SLA) for AL Habib Roshan Digital Account.
• Training new employees on AL Habib Roshan Digital Account.
• Conducted major AL Habib Roshan Digital Account – Live/Test
Environment UATs.
• Handling VIP – NRP/RP Customers, from Digital onboarding to investments and deliveries.
• Ensuring on time delivery of daily MIS related to AL Habib Roshan Digital Account which includes, daily System Issues, NTB, Deposits, Investments, Maturities and others.
• Arrangements for daily SBP reporting Annexures A, B & C.
• Managing operational team to make sure all live environment
queries are resolved on time and applications are processed.
• Booking of NPC/INPC as per customers’ requirements.
• Handling QRF Team for emergencies.

• Developing a business strategy focused on financial gain.
• Arranging business development meetings with prospective clients.
• Conduct research to identify new markets and customer needs.
• Keep records of sales, revenue, invoices etc.
• Building long-term relationships with new and existing clients.

• Gathering daily queries during first hour of the day allocating in to the concern team member to resolve queries ASAP in order to maintain the service quality.
• Collecting un delivered shipments details through TCS email and dispatching it to team members for getting feedback from the clients, what needs to be done.
• Handling company’s Portal which includes Trouble Shooting - Status Updates – Invoicing – Data Analysis – Delivery Analysis. Report – Addition of New Clients, Cities, Remarks and others.
• Generating new Business – Online Merchants dealing in COD.

® Co-developed company’s first-ever standardized disciplinary procedures and tracking system that
insulated company from legal risk and ensured consistent and fair discipline processes.
® Wrote employee manual covering issues including disciplinary procedures, code of conduct, policy and benefits information.
® Payroll verifications, setting up KRA’s, KPI’s and SMART Goals as per the departments.
® Revised job descriptions across all levels and categories. “Shadowed” and interviewed employees
to construct an accurate picture of the duties and skills required for each position.
® Managing employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with legal team, supervisors and management.
® Organized Team Building Games and other motivational events to generate the better production of the company.
® Introduced employee loan and medical plans to assist employee and adding benefits to their services.
® Build and maintained relationship in commercial and government sectors of the country but introducing development plans and its beneficial aspects for future.
® Implementation of daily MIS and MOD to deliver employee report for the management.
® Successfully managed $ 2-3 Million budget projects and successfully achieved the project
scheduled goals.
® Developed and implemented new marketing and sales plan to increase company’s revenue.
® Reviewed constantly the client feedback and then suggested ways to improve the and process and client service levels with increase in satisfaction rate.