خلاصہ

Multi-tasking Manager well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable with the ability to coach and train employees so they can reach their maximum potential.

تجربہ

کمپنی کا لوگو
Manager Operation And Customer Services
Brave Gym (Pvt) Ltd
مارچ ۲۰۲۰ - دسمبر ۲۰۲۰ | Lahore, Pakistan

1.Develop and implement operational policies and procedures to increase efficiency.
2.Develop facility management protocols to ensure smooth operations on daily basis.
3.Manage and train the facility team to ensure a smooth customer experience.
4.Manage procurement of equipment and all items relevant to facility operations.
5.Implement protocols to ensure a smooth customer experience.
6.Built long-term customer relationships and advised customers on purchases and promotions.
7.Communicated clear expectations and goals to each team member.

کمپنی کا لوگو
Deputy Manager Customer Service and Operations
Shapes (Pvt) Ltd
مئی ۲۰۱٦ - فروری ۲۰۲۰ | Lahore, Pakistan

1.Responded to all customer inquiries thoroughly and professionally.
2.Built long-term customer relationships and advised customers on purchases and promotions.
3.Communicated clear expectations and goals to each team member.
4.Maintained cleanliness and presentation of stock room and production floor.
5.Set up and explained new membership contracts.
6.Determined customer needs by asking relevant questions and listening actively to the responses.
7.Assisted in creating pre-season marketing plans to support department and divisional strategies.
8.Documented all customer inquiries and comments thoroughly and quickly.

کمپنی کا لوگو
Administration Assistant
Qatar Construction Company
دسمبر ۲۰۱۵ - اپریل ۲۰۱٦ | Abu Dhabi, United Arab Emirates

1.Opened and properly distributed incoming mail.
2.Helped distribute employee notices and mail around the office.
3.Coached new employees on administrative procedures, company policies and performance standards.
4.Made travel arrangements for management and executive staff.
5.Completed data entry, tracked resumes and maintained the applicant tracking system.
6.Assisted senior administrative professionals with daily work tasks.
7.Scanned physical files into digital records.
8.Created and implemented standard operating procedures for records handling.

کمپنی کا لوگو
Media Intern
Interflow Communications
اگست ۲۰۱۵ - نومبر ۲۰۱۵ | Lahore, Pakistan

1.Analyzed media engagement and produced tracking reports.
2.Put together and distributed press kits and other materials.
3.Evaluated and followed up on news leads and news tips to develop story ideas.
4.Supervised the post-production process, including editing, dubbing and color correction.
5.Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
6.Researched and customized service proposals for clients.

کمپنی کا لوگو
Supervisor
Bulls eye communications
جون ۲۰۱۴ - جولائی ۲۰۱۵ | Lahore, Pakistan

1.Oversaw the loading and unloading of packages in the warehouse.
2.Marked clearance items down and moved the merchandise to its proper area of the store.
3.Checked job sites for accuracy, quality and to ensure that all specifications for the project were met.
4.Provided instruction, coaching and motivation to all employees during the shift.
5.Developed and enforced safety standards and procedures for food quality and sanitation purposes.
6.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
7.Routinely answered customer questions regarding merchandise and pricing.

تعلیم

University of the Punjab
بیچلرز, بیچلرز ان کامرس, B_Com‎
Accounting & Finance, Business Administration
درجہ B+
2013
Government M A O College Lahore
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, I_Com‎
Accounting & Finance
درجہ B+
2010
Government Central Model Higher Secondary School Rattigan Road Lahore
میٹرک / او لیول, سائنس, Matric‎
Biological Sciences
درجہ B+
2008

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