I am a Telecommunication graduate from a reputable institution named 'Sindh University Jamshoro 'and interested to apply in your esteemed organization.
I am currently dedicated to an ISP named "StormFiber (sister company of Cybernet)" as a 'Technical Support Engineer', with my background in this filed I can be a good asset to your firm. In addition, I have an excellent communicating skill with good inter-relationship skill, planning, launching and leading departments.
I have attached my resume and would love to have a chance to discuss more with you regarding this designation.
Diagnose and resolve technical, hardware and software issues involving internet connectivity, email clients, CATV, and more. Identify the customer issue by evaluating and analyzing the symptoms. Pro-active monitoring of alarms and provide relevant escalation after troubleshooting. Check network performance, Real time traffi c monitoring and optical link health status using HUAWEI NMS. Update customers for the maintenance activity and Global service degradation issues through customer portal.
Provide 24/7 Technical Support on FTTH ,
Handle technical issue such as bandwidth and DMZ conﬁgurations. Implementation of port forwarding, SMTP scenarios, Monitoring of bandwidth utilization on Network Management System (NMS)
Configure Extender/Routers on call with GPON ONT, Tplink,Dlink, and so on (TL-WR945N TL-WR940N TL-WR845N TL-WR843N TL-WR841ND TL-WR841N TL-WR840N) Wi-Fi connection via multiple AP’s/Range Extender.
Check Ping and trace route to diﬀerent servers and observed latencies on public and private IP pool.
Inter Coordination with multiple departments for smooth operation.