Seeking a position to utilize my skills and abilities in a software organization that offers professional growth while being resourceful, innovative, flexible, and helpful to others.
· Entering customer and account data by inputting text based and numerical information from source document to the database within time limits.
· Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
· Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
· Making and answering calls to customers to learn about them and to provide our services.
· Managing large amounts of inbound and outbound calls in a timely manner.
· Building sustainable relationships and engage customers by taking the extra mile.
· Engaging in active listening with callers, confirming and clarifying information and diffusing angry clients as needed.
· Making sales or recommendations for services that may better suit client needs.