خلاصہ

My name is Umar Umair Gull, a graduate, having more than 09 years of working experience in Operations Management, Commercial Operations Management, Client & Vendor Management, Office Management, Compliance Management, Administration Management, Business Operations Management, and Office Operations Management. I am well-versed in modern Enterprise Resource Planning (ERP) solutions. In addition, I also have depth knowledge of Finance & Taxation, financial reports, and finance functions.


I am well-versed in drafting & implementing; policies, procedures, and operational workflows. Highly organized, self-motivated, positive can-do attitude, have an analytical & logical approach, fully equipped with time management, resource management, and exceptional communication skills. This results in the profitability, smooth and error-free running of Office, Organizational, Commercial & Business Operations. It not just makes a positive & necessary working environment but is essentially required by every business to sustain, compete & grow. This approach always helps all stakeholders to achieve organizational goals & targets.

تجربہ

کمپنی کا لوگو
Assistant Manager Operations & Compliance
Electronic Security Company (ESCO)
جون ۲۰۱۹ - موجودہ | Rawalpindi, Pakistan

Key Achievements

Recovered more than 100 million from the market that had been stuck for more than 06 months, Introduced Recoveries Procedures.
Got the organization registered as a Vendor with some of the Top Governmental and Private Bodies/Organizations.
Introduced Cost-Effective Solutions in the organization.
Introduced Health & Life Insurance Plans for Employees through Pak Qatar Family Takaful.
Enrolled Employees in Employees Old-Age Benefits Institution. 
Crafted & implemented multiple policies required for organizational betterment/needs.

Office Operations & Administration Management

Maintain office services by organizing all office operations, layout and procedures, controlling correspondence, designed filing systems, review and approve supply requisitions, assign and monitor clerical functions, monitor & supervise staff, conduct operational excellence programs.
Issue Mobiles, Laptops and Vehicles to the employee’s & deal with their registration process as well.
Resources management, maximize staff utilization, schedule meetings and appointments.
Supervise Kitchen hygiene issues and daily menu.
Maintain the office condition and arrange necessary repairs. I address employees’ queries related to Office Administration, HR & Finance.
Make travel arrangements, plan in-house or off-site activities, like parties, celebrations and conferences within budget.
Completes operational requirements by scheduling and assigning tasks to employees; follow up on work results using different project management tools.

Business & Sales Operations

Manage complete Sale’s lifecycle from sharing a quotation to delivering the equipment.
Guide customer(s) according to their need, negotiate prices, get PO’s, and invoice them after the delivery within the committed time slot.
I Make sure that all the quotations are shared, queries addressed, and Service Level Agreement (SLA) is being met all the time.
Take follow-ups on payment(s); make sure to get timely payments according to credit terms. Maintain a healthy Cash Flow that is suitable for the organization.
Deal with Pre-Sales and Post-Sales issues.
Make a healthy relationship with clients to get future business deals as well.
Deal with all the registrations/agreements processes of the organization with all the Government and Private Clients.

Human Resources

Along with the HR Executive, manage the complete life cycle of recruitment using different channels. I Screen, shortlist, schedule & conduct interviews and evaluate candidates initially based on their skills, attitude and interest towards the organization, Using multiple tools.
Get the offer letters and all other pre & post-employment documentations signed. Prepare orientations, arrange exit interviews as well.
Deal with all HR operational matters, provide day-to-day support to employees on their HR-related issues & queries, Adhere and ensure the implementation of company policies.
Develop and maintain HR manuals, processes, policies & procedures, forms in alignment to policies & procedures, guidelines.
Maintain office staff job results by coaching, counselling, and disciplining employees; plan, monitor, and appraise job results.

Vendors, Clients & Finance

Make procurement plans. Do daily coordination with clients, and vendors. Manage contracts and price negotiations with vendors & clients. Execute plans and acquire equipment.
Prepare & follow up on quotes/estimates for clients, ensure all rendered services/goods get invoiced and paid on time. Follow up with clients before their due dates to get them on time. Schedule payables; make sure that suppliers get timely payments.
Keeps management informed by reviewing and analyzing special reports; summarizing information, financial data, market trends.
Achieve financial objectives by preparing the annual budget; make forecasts, schedule expenditures, analyze variances, initiating corrective actions. Make reports monthly, quarterly, and annually.
Make sure that all government taxes (GST, IT Challans) are being submitted in time to facilitate the customer.

کمپنی کا لوگو
Office Operations Manager
Wordsmith Pvt Ltd
جنوری ۲۰۱٦ - جون ۲۰۱۹ | Islamabad, Pakistan


Maintain office services by organizing all office operations, layout and procedures, controlling correspondence, designed filing systems, review and approve supply requisitions, assign and monitor clerical functions, monitor & supervise staff, conduct operational excellence programs.
Resources management, maximize staff utilization, schedule meetings and appointments.
Maintain the office condition and arrange necessary repairs, Address employees queries regarding Office Administration, HR & Finance related issues.
Make travel arrangements, plan in-house or off-site activities, like parties, celebrations and conferences within budget.
Completes operational requirements by scheduling and assigning tasks to employees; follow up on work results using different Project management tools.
Responsible for handling the complete life cycle of recruitment using different channels. I screen, shortlist, schedule & conduct interviews. Evaluate candidates initially based on their skills, attitude, and interest in the organization using multiple tools.
Process payroll, prepare offer letters and all other pre & post-employment documentations & orientations, arrange exit interviews.
Deal with all HR operational matters, provide day-to-day support to Employees on all HR related issues & queries, Adhere and ensure the implementation of company policies.
Develop and maintain HR manuals, processes, policies & procedures, forms, aligned with the organization\'s policies & procedures, and guidelines.
Maintain office staff job results by coaching, counselling, and disciplining employees; plan, monitor, and appraise job results.
Make procurement plans, daily coordination with clients & vendors. Manage contracts and price negotiations with vendors & clients. Execute plans and acquire items.
Prepare & follow up on quotes/estimates for clients, ensure all rendered services/goods get invoiced and paid on time. Follow up with clients near invoice due dates to get them on time. Schedule payable’s; make sure that vendor’s get timely payments.
Keeps management informed by reviewing and analyzing special reports; summarizing information, financial data, market trends.
Achieve financial objectives by preparing the annual budget; make forecasts; scheduling expenditures; analyzing variances; initiating corrective actions. Make reports monthly, quarterly & annually. 
Make sure to submit all government taxes (GST, IT Challans) on time.

کمپنی کا لوگو
Operations & Administration Manager
eFound Technologies
جون ۲۰۱۴ - دسمبر ۲۰۱۵ | Rawalpindi, Pakistan


کمپنی کا لوگو
Operations Executive
eFound Technologies
جولائی ۲۰۱۳ - مئی ۲۰۱۴ | Rawalpindi, Pakistan

کمپنی کا لوگو
Project Coordinator
ASK Development (Pvt) Ltd
فروری ۲۰۱۲ - جون ۲۰۱۳ | Islamabad, Pakistan

تعلیم

Allama Iqbal Open University (AIOU)
بیچلرز, , Bachelors in Arts‎
Education, Islamic Studies, Sociology
فی صد 65%
2011

پیشہ ورانہ مہارتیں

ماہر Staff Management
ماہر Administration Management
ماہر Administration Skills
ماہر Analytic Thinking
ماہر Analytical Processes
ماہر Analytical Skills
ماہر Atlassian
ماہر  Talent Acquisition
ماہر Basic Accounting and Financial Planning
ماہر Behavior Change Communication
ماہر Behavioral Counseling
ماہر Business & Office Operations Management
ماہر Business Analysis
ماہر Business Coordination
ماہر Business Decision Making
ماہر Business Strategie
ماہر Business Workflows
ماہر Calendar Management
ماہر Client Follow up
ماہر Client Relationship Management
ماہر Communication and Presentation Skills
ماہر Coordination Skills
ماہر Cost Management
ماہر Customer Onboarding
ماہر Customer Service Skills
ماہر CVs Screening
ماہر Data Analytics
ماہر Data Management
ماہر Employee Administration
ماہر Event Coordination
ماہر Fleet Management
ماہر Fund Administration
ماہر Human Recource Management
ماہر Human Recourse Management
ماہر Human Resource Planning
ماہر Innovation Management
ماہر Italian Cooking
ماہر Japanese Teaching
ماہر Knowledge of Development 
ماہر Korean Teaching
ماہر Leadership Collections Handling
ماہر Legal Administration
ماہر Legal Documents Management
ماہر Low Voltage Systems Handling
ماہر Management Skills
ماہر Managerial Skills
ماہر Microsoft Office 1
متوسط Microsoft Power BI
ماہر MS Excel
ماہر MS Office

زبانیں

ابتدائی عربی
ماہر انگریزی
ابتدائی پنجابی
ماہر اردو