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خلاصہ
Versatile professional with excellent organizational skills. Capable of managing multiple task simultaneously and meeting tight timelines. Participate in corporate wide projects Apex Consulting Pakistan,NIPS, Analytics lab,Shirkat gaah, Path Finder International,RADS,Aga khan university, & Remington Pharmaceuticals Private Limited collectively for 7 years. As a claim manager for 02 years, worked effectively by applying extensive managerial experience to facilitate the claims process and motivate support staff. Proven ability to efficiently oversee staff and apply strong problem-solving skills to expeditiously deal with claims-related issues. Committed to executing a hands-on management style to ensure optimal office operations. Also I did training in chugtai lab Lahore and Fatima jinnah medical university.
تجربہ
Client\'s Account Manager
Client Account Management - Client communication and issue resolution.- Documentation and record-keeping.- Assistance with billing processes and insurance claims.- Keeping clients informed about industry regulations.- Collaboration with internal billing teams.- Client training on billing procedures and compliance.- Feedback collection for continuous improvement.
Customer Support Executive
Assist customers by answering their questions and providing helpful information.
Resolve customer issues, complaints, and technical problems.
Communicate with customers through various channels like phone, email, chat, or social media.
Understand the company\'s products or services and provide accurate information to customers.
Build strong customer relationships and maintain a positive customer experience.
Record customer interactions and maintain proper documentation.
Identify opportunities to improve customer support processes and resources.
Collaborate with the customer support team and assist colleagues when needed.
Ensure service quality and meet established standards and metrics.
Seek professional development opportunities to enhance skills.
Research Associate
Make outgoing calls to the person who approach 15 helpline. Transfer their call to IG office for resolution. Providing information to the client by telling the purpose of call. I worked on excel and survey CTO at there. This project was held by the corporation of Punjab Safe Cities Authorities (PSCA) and IG office Punjab. It was onsite project
HR Executive
HR executive with expertise in talent acquisition, performance management, and employee relations. Successfully implemented employee wellness programs and increased employee engagement. Knowledgeable in HR laws and regulations. Passionate about creating a positive work culture and fostering employee growth.\" It was homebased project
Field Researcher
Did a call survey regarding women careernl. The survey was conducted to the University of central punjab student\'s parents
Data Collector
TPVICS Round 2 regarding immunization of children from 0-59 months ages
Facilitator
Did Qualitative and Quantitative Tools regarding family planning
Facilitator
Did an Evaluation project with UNICEF, AAN Associates and Analytics Lab on Digital Birth Registration. I conducted FGDs and KIIs
Field Worker
It was a Client Exit Interview Survey which was conducted from some health facilities in Pakpattan
Intern
Worked inMicrobiology departmentMolecular BiologyMolecular GeneticsChemical Pathology/Clinical ChemistryHaematology/Blood Bank
Intern/Trainee
Enter Description
Field Monitor/Area Field Supervisor
Post Polio Compaign Monitoring (PCM)
Large Scale Assessment (LSA)
Women empowerment project
Lot Quality Assurance (LQAS)
Enumerator
I have done different compaigns with themEPI Polio VaccinationMeasles Rubella
Claim Executive
Finance & Risk Management
Business Development & Process
Accounting & Functionality
Claim Executive
