خلاصہ

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation I am presented with. I am excellent in working with others to achieve a certain objective on time and with excellence.

پراجیکٹس

Designed Templates for Customer Support Department
Opening of new store front of Amazon

تجربہ

کمپنی کا لوگو
Amazon Customer Support Manager
Surge Communication
دسمبر ۲۰۱۸ - مئی ۲۰۱۹ | Lahore, Pakistan

• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Helping to build good customer relations
• Training and development
• Set a clear mission and deploy strategies focused towards that mission

کمپنی کا لوگو
Supervisor Customer Support
Digintel
جنوری ۲۰۱۷ - نومبر ۲۰۱۸ | Lahore, Pakistan

• Supervise Customer Support Department
• Setting goals for performance and deadlines in ways that comply with company's plans and vision.
• Maintain Amazon Seller Accounts and keep check and balance
• Implement new ideas to grow business
• Monitoring employee productivity and providing constructive feedback and coaching.
• Retain old customers and maintain company name to welcome new customers

کمپنی کا لوگو
Sales Executive
Digital Globe Services (TRG)
ستمبر ۲۰۱۴ - اگست ۲۰۱٦ | Lahore, Pakistan

• Trained and allowed to sell 12 major telecom & cable companies of America
• Mainly was assigned DirecTV, AT&T and RCN.
• Receive inbound calls from American residential customers, Interested in
Cable,Internet and phone and home security
• Document all call information according to standard operating procedures
• Provide customers with product and service information
• Finalize the order and collect payment if required

کمپنی کا لوگو
Sales Officer
Emco Industries.Ltd
نومبر ۲۰۱۲ - مارچ ۲۰۱۴ | Lahore, Pakistan

• To look after the local and outstation dealers for sales, collection, accounts and
feedback
• Order taking and execution of deliveries
• To visit in station and outstation for collection on monthly basis
• To create liaison between new dealers and the company
• To execute the sales targets plan
• To keep and eye on competitors activities
• To report abnormalities to Area sales manager
• To train subordinates/colleagues on contract in all aspects of Marketing and sales

کمپنی کا لوگو
Internee Sales
Emco Industries Ltd
ستمبر ۲۰۱۲ - اکتوبر ۲۰۱۲ | Lahore, Pakistan

• Follow up on new leads and referrals to generate business
• Follow the various internal procedures of Marketing Dept
• Ensure customer satisfaction
• Resolve customer queries/issues
• Maintain periodic status reports, including daily activity report and calls

کمپنی کا لوگو
Internee IR Dept.
Packages Ltd.
جنوری ۲۰۱۱ - جنوری ۲۰۱۱ | Lahore, Pakistan

• Incentives
• Payroll
• Labour Law Implementation

تعلیم

Superior University raiwind Road Lahore
بیچلرز ان بزنس ایڈمنسٹریشن, BBA (Hons) 4 Years‎
Human Resource, Marketing
درجہ A
2010
City College Of Commerce And Management Sciences
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, I.COM‎
Commerce
درجہ B+
2006
Lahore Garrison Academy
میٹرک / او لیول, سائنس, Matriculation‎
Computer Science
درجہ B+
2004

پیشہ ورانہ مہارتیں

5+ سال Communicaitons
4 سال Computer Applications
4 سال CRM
3 سال ERP (Oracle Based)
2 سال Leadership Initiatives
5+ سال Microsoft Office Suite

زبانیں

متوسط پنجابی
ابتدائی پشتو
متوسط اردو
ماہر انگریزی