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خلاصہ
Result driven, confident, hands on professional executive 10 years of experience in Telecom and BPO industry with successfully managing different aspects of contact center functions including operations, floor management, quality assurance, management reporting / analytical & dashboard.
Gained valuable exposure & insight of planning & operations while working in these functions. Experienced in working under pressure and meeting deadlines. A natural leader with expertise in effective people management and development of the staff.
پراجیکٹس
تجربہ
Supervisor Traffic Controller
Joined DGS as a sales executive and got promoted to traffic supervisor in 2 years. Currently performing my duties as a supervisor traffic control. (part of WFM)
A bridge between all departments i.e Operations, Tech, IT, Telephony, Service Desk etc
Manage call flow
Custodian of attendance, shrinkage and leave management
Skill assignments to minimize call bandonment
Escalate downtime (production and performance downtimes with all stakeholders)
Supervisor & Trainer
Worked on different portfolios as a business development associate.
Travel agency
Website design & SEO services
T and D Department for energy solutions
Sales Executive
Marketing executive providing energy solutions in United Kingdom B2B services. E.on, opus, heavon power and birtish gas were major clients
Sales Executive & Team Lead
2nd experience was working in transdata and learn about US telephonic industry
campaigns I worked are CV, Chat support, Titan Telecom.
A project name HungeryHouse where food order were placed for UK based restaurants.
Sales Executive
1st step in call center industry providing duct cleaning services in Canada and some other campaigns like Data Entry, Ad posting
Overall average experience then again it's just a first step in the BPO industry.
