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خلاصہ
I am an energetic result oriented individual having 09 years of Sales and Marketing experience whilst my association mainly is with the packaging industry. Currently I am working at M/s. Dawn Convertec Pvt. Ltd. as Key Account Manager where my core responsibility is to smartly manage the clientele and to increase the volumes and profitability at the same time.
I completed my Master's in Business Administration in 2014 from SZABIST, Karachi. I possess good communication and strong negotiation skills and have been challenging continuously increasing my expertise in the industry. Since past 09 years, I have been managing a portfolio of diverse clients across the country, offering quality services out of the box solutions.
تجربہ
Key Account Manager
Assistant Manager Marketing & Sales
Business Development Manager
Marketing & Sales Officer
• Managing a portfolio of 30+ corporate clients
• Coordination to ensure smooth and timely deliveries
• Forecasting and achieving sales targets
• Market research and competitive analysis of flexible packaging material
• Coordinating with different business units for implementation of all business functions such as sales order generation, art department coordination, dispatching, order taking etc
• Developing rolling sales forecast and material procurement forecasts
• Synergize so as to achieve customer satisfaction by engaging production to achieve customer specific requirements
• Continuously strive for new business arenas
• Managing a complete database encompassing all projects for complete clientele shared on daily basis
Achievements:
• Customer retention rate of 93%
• Currently managing 25% of overall group revenue
• Clean SOA history
• Achieved 98% of sales targets
• Average YOY evolution on existing customers is +17%
Customer Service Representative
• Working in a team of 12 people specifically focused towards customer satisfaction
• Keeping customers updated via calls, emails & posts
• Targeted approach towards project specific KPIs
• Dealing and mitigating complex situations with proper statistics & best practices outlined by the principle
Achievements:
• Average satisfactory call duration time of 2.5 minutes
• Best Customer service representative of the week (4 times)
• ERP trainer for the group
Internship
• 6 weeks internship as financial services assistant
• Coordination with local banks for issuance of letter of credit
• Data management for complete Siemens clientele
Internship
• 8 weeks internship as Customer service representative
• Query resolution for sim cards at customer service
• Stock closure on daily basis (Sim cards, recharge cards)
• Inventory reconciliation
