In my capacity as the IT Deputy Manager of Infrastructure & Operations at Bestway Group, I have effectively overseen a dedicated team responsible for the strategic planning, implementation, and maintenance of vital IT systems and infrastructure. My extensive expertise encompasses the management of data center operations, network infrastructure, cloud services, and cybersecurity programs. Furthermore, I have successfully orchestrated the execution of multiple IT projects, ensuring both punctual delivery and the highest standards of work quality.

As the Infrastructure and Operations Advisor for Bestway Group, encompassing Bestway Cement Ltd, Bestway Well Pharmacy UK, Bestway Wholesale UK, and Bestway Renewable Technologies, I provided leadership and oversight for key locations, including the Bestway Cement Head Office, DR Site, and five plant offices in Pakistan. My responsibilities extended to ensuring the continuous delivery of ICT Lights-on Services.
IT Help Desk setup and implementation (ManageEngine Service Desk) & Direct Access VPN Server 2019.
Managing Azure Active Directory (Implementation of Policies through Microsoft Intune.
Microsoft Azure Cloud Support (WELL’s Pharmacy & Wholesale _UK based Bestway Business).
Management and troubleshooting of Surveillance systems (IP CAM, CCTV & NVR).
Open-source PF-Sense firewall configuration for placement of Zimbra and spam controlling
Juniper SRX1500 firewall Configuration (DMZ Rules & Routing).
Installation and configuration of network devices i.e. Cisco routers & switches (4000 300, 2800)
Configuration of Virtualization on Microsoft Hyper-V & VMware - EXSI 7.0 & V-Center management Ver 7.0.
Implementation & Configuration of RUCKUS Wireless APs & Controllers in Bestway 

Overall management and supervision of Islamabad & Peshawar offices.
Administration, installation and maintenance of all the servers (2008, 2012, 2016 & 2019) including Active Directory, Security Policies, File & Print, proxy, ISA/TMG 2010, Mcafee Server and application servers. Also responsible for weekly and monthly backups of all the servers.
Planning, designing and management of network (LAN, WAN, MAN etc.) and management of network devices (Cisco, Juniper & Fortinet) & Create internet policy for Visitors, Company Top Management and Employees.
Installation, configuration, and management of the security telecoms i.e.  Panasonic PABX/Exchange, CCTV and Biometric Entry and Attendance System etc.
Build and maintain healthy relationships with other business sector, vendors and ISPs.
Maintenance of IT setups in official guesthouse and make sure the availability of smooth internet connectivity 24/7.
Provide IT related Support of 150 plus OES Users WIN 7, 8 & 10 /Office 2010, 2013, 2016& 2019 Outlook /Cummins & GE Generator, HVACR, CCTV, PABX, Fire & Security Panel related software etc.

• Responsible for IT Operation in North Sites i.e. Afghanistan, Peshawar and Jhelum Sales Offices.
• Maintain data backup and restore testing.
• Coordination with teams in Nestle Sydney and nestle HO Lahore for day to day IT matters.
• Implementation of projects with coordination of teams in HO.
• Monitoring of IT services with the help of various health checks.
• Maintain IT Assets Inventory
• Pre EXE Server ( Installations of windows Vista & all Nestle related Software’s)
• I VPN ( Configuration of IVPN Clients)
• Nestle Standard software’s. (Server patches ,SAP, Outlook & I. Pass)

• Overall supervision of IT & Admin sections.
• Supervising a team of 15 staff under my direct supervision.
• I am responsible for IT related matters i.e. User Support, Evaluation, Planning, Budgeting, Purchases, Troubleshooting, Server/PC Administration, CCTV and other security related devices configuration and training of local users and clients.
• My responsibilities also included Office Administration for proper implementation of Company’s Policies and Regulations, General Administration, HSE Requirements, Attendance and liaising with other branch offices and vendors / service provider’s relations.

Resident Engineer (assigned by NDS Technologies in IT Helpdesk Unit)

• Over all Supervision of the IT Section.
• Troubleshoot Hardware and Software & Networking
• Day to day feed back about IT report and data status Responsibilities includes designing and maintaining an information system to monitor the progress.
• Analyzing the gathered information, to derive conclusions and suggest recommendations hardware and software.
• Furthermore, I am responsible for providing training to the staff

Build, Organize and Configure Network Projects. [LAN’s Cabling, installation of switches, Patch Panels and Face plates. Configuration and management of LAN.]

• Troubleshooting related to Hardware and Software of LAN, workstations (clients), Laptops and Docking stations, Printers, Faxes and Photocopiers etc.]
• Troubleshooting of Dell Servers (Power Edge 1800, 2400, SC1420 etc.)

Served in following offices regarding LAN, WAN, Desktops, Note Books, Troubleshooting, Viruses etc.:
The World Bank, Tullo, MARI Gas, JICA, United Nations Development Program. (UNDP), International Finance Corporation. (IFC), World Food Programme (WFP, Islamabad) Ministry of Interior., British Council, Catholic Relief Services. (CRS), Tullow Oil., Kohinoor Textile Mils Limited. (KTML), Nortel Networks, International General Insurance. (IGI), Mari Gas, Saadi Cement, United Nations Educational Scientific and Cultural Organization (UNESCO)

I have been working at Gerry’s Soft Logic as Hardware Engineer. At the office I was responsible for :

• Build, Organize and Configure Network Projects. [LAN’s Cabling, installation of switches, Patch Panels and Face plates. Configuration and management of LAN.]

• Troubleshooting [Troubleshooting related to both Hardware and Software of LAN, workstations (clients), Laptops and Docking stations, Printers, Faxes and Photocopiers etc.]

During the period, I served in following offices regarding LAN, Desktops, Note Books, Troubleshooting, Viruses etc.:
Habib Bank, Askari Bank, Standard Charted, Ministry of Interior, ICI Paint, International
Finance Corporation (IFC), National Library, Qaid-e-Azam University, etc.

I have been working with Daily Economic Times for more than one year. Working with the paper’s team, I have been looking after filing, maintenance of daily transactions record and the page making as well.

During my assignment I have worked on various applications like Quark Express, Adobe Photoshop, Adobe Page Maker and Corel Draw etc.