خلاصہ

After completing BBA (Finance), I joined banking sector as Phone Banking Officer (PBO). Currently my experience comprise of 4+ years that includes my responsibility for providing good service to customers pertaining to any of their banking, financial and investment needs.



My core competencies includes but not limited to:



  • Handling and resolving customer complaints/ queries over phone

  • Providing customers with relevant product and service information

  • Cross selling various banking products to customers over phone



I am fluent in English and Urdu language and always willing to work under pressure and as a strong team player to achieve organizational goal.

پراجیکٹس

Effect of Collection and Usage of Treasury on Company Survival

تجربہ

کمپنی کا لوگو
Phone Banking Officer
Silk Bank Limited
جون ۲۰۱۹ - موجودہ | Karachi, Pakistan


Handling and resolving customer complaints/ queries over phone
Providing customers with relevant product and service information
Cross selling various banking products to customers over phone

کمپنی کا لوگو
Intern
Al Baraka Bank (Pakistan) Limited
جنوری ۲۰۱۹ - مارچ ۲۰۱۹ | Karachi, Pakistan


Handling and resolving customer complaints/ queries over phone
Providing customers with relevant product and service information
Cross selling various banking products to customers over phone

تعلیم

PAF Karachi Institute of Economics & Technology (PAF-KIET)
ماسٹرز, , BBA‎
CGPA 3.0/4
2018
PAF Karachi Institute of Economics & Technology (PAF-KIET)
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, BBA‎
Finance
CGPA 3.0/4
2018
Fazaia Degree College Faisal, Karachi
انٹرمیڈیٹ / اے لیول, , F.Sc Pre-Engineering‎
فی صد 47%
2011
Fazaia Degree College Faisal, Karachi
نان میٹرک, Matric in Science‎
مکمل
2009

پیشہ ورانہ مہارتیں

ماہر Ability to Maintain Professionalism
ماہر Ability to Promote a Positive Image of the Bank
ماہر Aesthetic Procedures Knowledge
ماہر Analytical Reporting
ماہر Answering Inquiries
ماہر Cash Flow Management
ماہر Cash Handling Experience
ماہر Commitment to Customer Service
ماہر Communication and Interpersonal Skills
ماہر Communication Skill
ماہر Cooordination Skills
ماہر Customer Satisfaction Management
ماہر Customer Service Management
ماہر Customer Service Skills
ماہر Fluent in English
ماہر Handle Stressful Situations
ماہر Handling Assignments
ماہر Korean Teaching
ماہر Listening to Customers
ماہر Microsoft Office Suite or Similar
ماہر MS Office
ماہر MS Outlook
ماہر MS PowerPoint
ماہر Operational Tasks Handling
ماہر Pay Close Attention to Detail
ماہر Phone Banking Skills
ماہر Receptionist Task Management
ماہر Report Writing
ماہر Reporting Skills
ماہر Risk Management
ماہر Self-motivated Team Player/builder
ماہر Transaction Management

زبانیں

ماہر اردو
ماہر انگریزی