After completing BBA (Finance), I joined banking sector as Phone Banking Officer (PBO). Currently my experience comprise of 4+ years that includes my responsibility for providing good service to customers pertaining to any of their banking, financial and investment needs.
My core competencies includes but not limited to:
I am fluent in English and Urdu language and always willing to work under pressure and as a strong team player to achieve organizational goal.
Handling and resolving customer complaints/ queries over phone
Providing customers with relevant product and service information
Cross selling various banking products to customers over phone
Handling and resolving customer complaints/ queries over phone
Providing customers with relevant product and service information
Cross selling various banking products to customers over phone