خلاصہ

ZONG-CMPak, Zong complaint management

CMC GSM/ Operations To deal with customer's complaint related to all GSM/Operational problems. Escalate the issues regarding GSM with high management authorities time to time and take follow up from customers
CMC Analysis Daily/Monthly Quality reports stats analysis for Internal and External reports.
Franchise Help Desk Officer Providing support to Nationwide and Regional Sales Teams. Overseeing Franchise operations regarding Customer services. Reporting Fraud activities committed by Franchise's

Customer Services Officer(Corporate)(Acting Team lead)
Responsible for answering Escalated calls and conducting outbound customer's feedback survey regarding various packages promotions
Facilitate Customers by Identifying customer issues in reference to coordination with appropriate department
Ensuring customer satisfaction using problem-solving skills to handle irate customers
Post-paid Activation and Blackberry solution.
DAEWOO BUS SERVICES PAKISTAN
Assistant Terminal Manager (Islamabad G/7)(Dec 2006-April 2008)
Preparation of schedule and future plans. Preparation of roaster of all the staff, arrange hostess and driver, scheduling the duties of the drivers, Hostess, Guard and all other staff of the terminal
Coordinate and liaise and follow up with the Government authorities and Other stake holders as per the instructions of the management
Establish, maintain and promote high standards of customer service
CUSTOMER SERVICES OFFICERRESERVATION
Responsible for answering incoming calls and conducting outbound customer's feedback.
Handle all customer calls / transactions on all areas of operations and relevant departments in a courteous and professional manner
Suggesting alternatives and possibilities to resolve customer complaints on priority.