Develop and maintain existing client relationships.
Interact and correspond with prospective clients.
Develop and execute yearly formal migration plan for assigned country.
Identify key business challenges.
Demonstrate needs fulfillment mode and method.
Identify decision makers, services and products to meet client issues.
Direct development of client customized solutions.
Draft client service agreement providing details on scope of service and compensation.

Key Responsibilities:
Preparation of Month End & Year End progress reports for senior management.
Department progress analysis and month by month report comparison.
Scrutinize new sale report if its decreasing then contacting sales person and asking them reasons. Taking action to overcome the issue causing decrease in sales if required.
Had direct contact with the customer on call and used to inform them about the working on their queries.
In this way we increase the company goodwill in the market and increase sales indirectly.
Keeping eye on the competitors activities by contacting customers and ask them how we can help them to increase their satisfaction and if competitors are providing some new packages then we inform senior management to take necessary action if required.
Monitor new sales and taking action to activate connection by contacting customer Asap.
Handling outbound and inbound customer query .
Checking overseas customer visa document &visa expiry.
Delivering the highest level of customer Satisfaction

Key Responsibilities:
Managing daily routine with up-selling in tagged account (Companies).
Increased sales volume with direct business customer by building strong relationship with them.
Building and maintaining relationship with clients and key personal within customer companies.
Conducting business reviews to ensure clients are satisfied with there and services.
Attending meetings with clients to build relationship with existing accounts. Achieving clients relationship targets and KPI’s as set by Head of sales.

Key Responsibilities:
Analyzes and resolves work problems, and assists colleagues workers in solving work problems.
Coordinate all vendor management tasks inclusive of working with external vendors and internal employees.
Ensure to track, measure, report and evaluate vendor performance.
Identify and implement continuously enhance efficiencies associated with vendor management plus produce fulfillment.
Performs own work and provides assistant to others as directed.
Develop/create efficient internal processes and guidance to facilitate smooth financial transactions.
Work with subcontractors to provide guidance on how to prepare and submit invoices.

Key Responsibilities:
Assists in the prioritization of work and assist in managing the administrative and operational objectives for Customer Service team.
Participate in meetings to improve productivity, resolve customer service issues and manage workload of the team.
Update and document status changes on all work orders for reporting purposes and to provide Operations Managers up-to-date information upon request.
Provide all requested Work Order reports to the client, Operations Managers and the accounting department. Prepare Inspection reports quarterly.
Work with the functional managers to ensure urgent and critical work requests are being handled.
Assist in initiating work orders for all work types to ensure quick resolution of all escalations.
To liaise and cooperate with other departments.
Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers.
Maintain an established work schedule, including evening and weekend hours to provide 24x7x365 support.

Key Responsibilities:
Answer questions posed by customers that may require research, location and providing of information.
Complete transactions and pass customer requests on to the appropriate department to fulfill the order and ensure the customer is happy with the result.
Upsell additional products or services you believe the customer may be interested in when the opportunity presents itself, determining which products are right as you learn more about the customer’s needs.
Maintain constant organization to track and document phone calls, track orders and respond to commonly asked customer questions.
Keep calm in situations where customers are unhappy and looking to vent their anger; focus them and help come up with a solution that is acceptable to both parties.

Key Responsibilities: Kept notes during marketing strategy meetings.
Created new organization strategy to increase efficiency of the office
Incorporated new enterprise resource-planning software using the knowledge gained through a college course.
Negotiated vendor and distributor contracts to have better control over distribution.
Supports Trade Marketing Manager in the development of various marketing materials for the field sales force (i.e. training manuals, sales brochures, etc.)
To have up-to-date knowledge of sales trends, market share of company’s & competitor’s in the territory.
Plan and prepare territory / sector wise primary / secondary sales v/s target and review it weekly / monthly.
Participate in preparing annual sales forecast of company’s range of products by providing required data / information of his territory / sector / outlet basis.
Regularly attend / Journey Cycle meeting and come well prepared with all the required data / information.
Respond the mails send by the company within deadline