Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
خلاصہ
• Working as a Sr. Officer Credit & Support Services, Corporate Sales in Zong CM PAK
• Responsible for weekly, Monthly and Yearly targets
• Cater Call connectivity issues of ON-Net / OFF-Net and resolve with the help of different stake holders.
• Co-ordination with different operators via Interconnect or Legal Affairs for the resolution of different issues.
Worked in B-4 Best Software Development Company (2008 till 2010)
• All Administration related routine activities.
• Procurement and trainings related Online Work and Website development.
• Planned, directed and manages the operation of a very large sized operation, or directs a complex specialized program.
• Supervised a large diversified administrative program in organization.
• Handling all types of customer queries and complaints in view of company’s process.
• Expand revenue generation by increasing conversion of accounts from lower tiers to higher tiers
• Manages client relationship on a day-to-day basis
• Retains clients by anticipating their need and proactively communication with them
• Identifies common trends in client queries and recommends standardized communication options
• Performed in several separate locations for administrative programs.
• Prepared reports and data of a complex nature for the department.
• Design and review systems and procedures to accommodate new or
Additional work or to provide improved efficiency.• Supervised and train subordinate staff.
• Also act as an advisor on administrative matters to senior management.
• Prepared special assignments for senior personnel.
• Co-ordinate work in regional offices.
• Analyze various reports and make recommendations to senior personnel.
• Conducts special studies; presents reports or data and recommends new policies.
پراجیکٹس
تجربہ
Sr. Officer Credit and Support Services
o Development of New policies & processes and floatation of related SOP to concern department also performing UAT (User Acceptance Testing)
o Prepare reporting and analysis for credit management for regional planning and strategy
o Participate in continuous improvement and process re-engineering projects as required for continuous improvement initiatives.
o Perform all Analysis/Reporting for “BPR, Real Resolution” project
o Perform and identify in-depth analysis related to network, 3G & 4G
o Responsible for achieving high customer satisfaction through high quality service delivery. Take accurate measures against customer complaints. Provide input to secure strategies for the Customer Services.
o To ensure that all written correspondence (letter, email, fax, snail mail & CSC’s) is replied back within the defined activity resolution standards. Develop standard letters like Welcome, Complaints, Regrets and promotional
o Participate in all team meetings and team building/Motivational exercises on daily/weekly/monthly basis. Contribute to manage team objectives through team work
o Handling all types of customer queries and complaints in view of company’s process.
