خلاصہ

Highly efficient, effective and result oriented executive with profound background in Customer service department .Capable to achieve targets in the industries effectively. Continuously progressing expertise through different situation, up trainings, share best practices, determined ideas and product knowledge. Updated when it comes to market trend, seeking for a more promising career as successful professional.

تجربہ

کمپنی کا لوگو
Customer care represntative (CSR)
Mobilink
نومبر ۲۰۱۰ - مارچ ۲۰۱۹ | Lahore, Pakistan

Having expertise on Siebel Application(7.6) and AVAYA stations.
Providing assistance to the various customers.
Providing technical skills regarding I phone, Android handsets
Logging Trouble tickets in order to resolve up the issues by using Siebel
application.
Logging events in application to keep the proper track of their issues.
Keeping a strong follow up on the issues which are not yet resolve.
Replying to their e-mails, calls and acknowledging them once resolve.
Working in a multicultural environment with high spirit and motivation

کمپنی کا لوگو
Customer service reprsentive (CSR)
Etisalat
مئی ۲۰۱۳ - مئی ۲۰۱۵ , United Arab Emirates

Having expertise on CBCM Application.
Providing assistance to the various customers.
Providing technical skills regarding I phone, Android handsets
Logging events in application to keep the proper track of their issues.
Keeping a strong follow up on the issues which are not yet resolve.
Working in a multicultural environment with high spirit and motivation
Target sale of mobile devices and other services.

کمپنی کا لوگو
Customer reltion officer (CRO)
Abacus Consulting (Telenor)
دسمبر ۲۰۰۸ - اکتوبر ۲۰۱۰ | Lahore, Pakistan

expertise on Siebel Application(7.1) and AVAYA stations.
Having expertise on CRM system.
Helping my agents in solving up customer queries on calls.
Helping agents in operating Siebel Application and solving up errors.
Meeting daily Sales targets in customer service with quality
Guide them how to up sell (Sale) Value added services to the customers
Provided maximum no. of Sales on Calls
After Shift conduct huddles with agents and solve out their queries
Appreciation for Top performers in form of money or any reward
Work with the same spirit that to be on the TOP among other teams.

تعلیم

University of Lahore
بیچلرز, بیچلرز ان کامرس, B.com(hons)‎
acounts, organisation behaviour
CGPA 3.075/4
2011
BISE
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, I.Com‎
commrece, acounts
درجہ B
2007
BISE
میٹرک / او لیول, آرٹس, matric‎
Computer
درجہ B
2005

پیشہ ورانہ مہارتیں

4 سال call center
5+ سال Commitment to Customer Service
4 سال Microsoft Excel

زبانیں

متوسط پنجابی
ماہر اردو
ماہر انگریزی