خلاصہ

With 12+ years of experience, A combination of Customer services, Contact Center, IT Banking and financial Support with Project Coordination, working in Public Relations, Project Management, Administration, IT Professional Services, Contact Center Operations and Marketing as well as training and consulting in both professional and retail fields with international multicultural customers handling exposure has given me the ability to see and think outside the box and help clients to grow.

Specialties
Leadership Skills
Customer Experience Service Delivery
Public Relations and Communications
Call Center Operations
Customer Service Management
Project Coordination
Complain Management Resolution
Customer Satisfaction Enhancement
MIS Analysis and Strategic Planning
Team Management
Audit Handling
Marketing Sales
Front-End Supervision
SLA Design and Implementation
Process Improvement
Analytical and Creative Out-of-box Thinking
Connecting with multi-cultural countries people helping them think outside the box and helping them see the big picture.

تجربہ

کمپنی کا لوگو
Head of Customer & Seller Support
Daraz.pk
اپریل ۲۰۲۰ - موجودہ | Karachi, Pakistan

Managing Customer & Seller Support Dept and Leading Teams (QA, L&D, WFM, S&P)

کمپنی کا لوگو
Head of Customer Service & Call Center Operations
eZhire Technologies
جولائی ۲۰۱۹ - مارچ ۲۰۲۰ | Karachi, Pakistan

Leading the team of Contact Center Operations, Customer Service, Quality Assurance & Vendor Management.

کمپنی کا لوگو
Manager Customer Experience & Business Analysis
Multinet Pakistan (Pvt) Limited
اگست ۲۰۱٦ - جون ۲۰۱۹ | Karachi, Pakistan

Customer Experience & Business Intelligence

کمپنی کا لوگو
Product Implementation Specialist- Customer Success Group
360 Training (Softech Coporation Pvt Ltd)
مارچ ۲۰۱۴ - دسمبر ۲۰۱٦ | Karachi, Pakistan

Product Implementation, Project Implementation, online Ecommerce operations support

کمپنی کا لوگو
Technical Support & Project Coordinator
TPS Pakistan
دسمبر ۲۰۱۰ - فروری ۲۰۱۴ | Karachi, Pakistan

Providing Support to International clients and coordinate with Business Development and Project Management Teams

کمپنی کا لوگو
Customer Service Specialist
Mobilink GSM
اگست ۲۰۰۷ - نومبر ۲۰۱۰ | Karachi, Pakistan

• Interacts with customers to provide them with information to address inquiries regarding
products and services
• Access customer accounts in computer systems and go into these accounts to change any
information when necessary.
• Provide product or service information to assist customers in making a decision about a
product to buy
• Involved in Performance Improvement coaching & counseling of team members.
• Help in generate sales leads
• Managing and sharing Quality assurance feedback for performance improvement.
• Provide effective and timely resolution for a range of customer inquiries.
• Strike a positive and cooperative tone with both customers.
• Increase positive customer experience by providing information on new products, rate plans,
and services through up selling opportunities. Worked in inbound, outbound and support departments.

کمپنی کا لوگو
Customer Facilitation Agent
Ufone GSM
نومبر ۲۰۰٦ - جولائی ۲۰۰۷ | Karachi, Pakistan

• Interacts with customers to provide them with information to address inquiries regarding
products and services
• Access customer accounts in computer systems and go into these accounts to change any
information when necessary.
• Provide product or service information to assist customers in making a decision about a
product to buy
• Involved in Performance Improvement coaching & counseling of team members.
• Help in generate sales leads
• Managing and sharing Quality assurance feedback for performance improvement.
• Provide effective and timely resolution for a range of customer inquiries.
• Strike a positive and cooperative tone with both customers.
• Increase positive customer experience by providing information on new products, rate plans,
and services through up selling opportunities. Worked in inbound, outbound and support departments.

کمپنی کا لوگو
Customer Service Representative
Pizza Hut
اپریل ۲۰۰٦ - اکتوبر ۲۰۰٦ | Karachi, Pakistan

Contractual Job

تعلیم

NED University of Engineering & Technology
سرٹیفیکیشن, Software Development‎
Software Development
مکمل
2016
PAF Karachi Institute of Economics & Technology (PAF-KIET)
سرٹیفیکیشن, Certificate in Project Management‎
Project Management
مکمل
2013
University of Karachi
ماسٹرز, ماسٹرز ان آرٹس, MPA‎
Public Administration
فی صد 60%
2009
University of Karachi
بیچلرز, , Bachelors of Arts (HONS.)‎
Economics
2007
NED University of Engineering & Technology
ڈپلوما, Information Technology‎
IT
مکمل
2001
TEB
سرٹیفیکیشن, Certificate in Information Technology (CIT)‎
Information Technology
مکمل
2001

پیشہ ورانہ مہارتیں

ماہر Analytical Support
ماہر Calient Contact
ماہر Corporate Marketing Departments
ماہر Corporate - Procurement / Administration Departmen
ماہر Customer Service Management
ماہر Customer Success
متوسط Full Project Lifecycle
متوسط Go-to-Market Strategy
ماہر Identifying Sales Opportunities
ماہر Individuals / Consumers
ماہر International Business Exposure
ماہر Official Assignments
ماہر Software
ماہر Telophone Operations
ماہر مبيعات المشاركة

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی