• Performed orientations and update records of new staff
• Maintain digital and electronic records of employee
• Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
• Assisted with performance management procedures
• Scheduled meetings, interviews, HR events and maintain agendas
• Coordinated training sessions
• Assisted in internal and external audits
• Assisted during Customer audits
• Completed termination paperwork and exit interviews.
• Keep up-to-date with the latest HR trends
• Provide high quality customer service to assist customers over phone.
• Maintain data to consumers and clients and inform on all product features.
• Assist other department to maintain and enhance better performance for company to ensure high quality production.
• Monitor efficient product quality mechanism and ensure flawless professional behavior to all clients.
• Evaluate floor and monitor all sales-oriented programs by delivering assistance to employees and generate sales.
• Administer and maintain better workflow at workstations by eusage of sales campaigns and various projects.
• Monitor all sales at hourly basis and manage all communication with sales staff.
• Manage all communication with customers and ensure optimal quality of products and provide excellent customer care service.
• Collaborate with Quality Assurance Manager to provide assurance to provide exceptional product quality.

• Organized and chaired weekly meetings with key decision makers and the project team.
• Modified existing data reporting tools to meet new client’s OCC regulations.
• Developed central data capture workbook within MS Excel and reporting solution within SharePoint.
• Proficient in performing Anti-Money Laundering Program.
• Broad knowledge of anti-money laundering related requirements domestically including Compliance, BSA, USA PATRIOT Act, OFAC and other US regulations.
• Implemented actions/strategies to mitigate money laundering/terrorist
• Talented, highly motivated individual, who leads teams in the compliance field and seeks
• challenging opportunities to add value to a team environment
• Developed training materials to be used firm wide for regulatory mandated continuing education; created all written policy regarding options trading.
• Responsible for investigations of money laundering and Enhancement projects.
• Responsible of High-Risk Account EDD / Activity Review.
• Involved in AML/Regulatory/Operations risk management.
• Developed training materials to be used firm wide for regulatory mandated continuing education; created all written policy regarding options trading.

• Analyzed and mapped multiple regulatory and common industry practices in support of the control management program, risk management, and policy adherence.
• Verified and analyzed incoming data, uncovering incorrect calculations that resulted in skewed data.
• Produced technical project documentation detailing processes, technical resources, system flows, and outputs.
• Prepared Suspicious Activity Report (SAR) filing and reviewed escalated cases.
• Created solutions to unforeseen issues arising from implementation leading to successful usage.
• Performed reviews of marketing materials for and conduct testing of compliance with applicable regulations and marketing policies and procedures