خلاصہ

I am committed to giving my experience in an intellectually challenging and performance-driven organisational atmosphere where I may build and improve my professional abilities to advance my career growth.

تجربہ

کمپنی کا لوگو
CUSTOMER SUPPORT SPECIALIST
Amadeus
مارچ ۲۰۲۳ - موجودہ | Karachi, Pakistan


Assists and report customers problems with solutions.
Conducted thorough analysis of agent performance through the integration of Power BI and Excel.
Excelled in data cleansing and transformation tasks using Power Query in both Power BI and Excel.

کمپنی کا لوگو
Digital Contact Officer
JS Bank Limited
اگست ۲۰۲۲ - مارچ ۲۰۲۳ | Karachi, Pakistan


Creating and maintaining interactive dashboards using Power BI. (I.e Roshan digital account & JS Blink).
Connecting to and importing data from various sources such as SQL and Oracle databases, excel, and other data files.
Creating custom calculations and measures to support business analysis.

کمپنی کا لوگو
Telecom Engineer
Telecard Limited
جولائی ۲۰۲۱ - اگست ۲۰۲۲ | Karachi, Pakistan


Provide daily operational Support and system administration for core network infrastructure.
Provided VoIP and IT technical support services.
Working on Excel to determine, analyse a company’s strategic goals. Taking existing data from a separate document and inputting it into Excel and SQL for configuration and managing clients databases.

کمپنی کا لوگو
Internee
Pakistan Telecommunication Company Limited (PTCL)
جون ۲۰۱۹ - اگست ۲۰۱۹ | Hyderabad, Pakistan


تعلیم

Shaheed Zulfikar Ali Bhutto Institute of Science & Technology (SZABIST)
ماسٹرز, ماسٹرز ان سائنس, ‎
DATA SCIENCE
2026
University of Sindh
بیچلرز, بیچلرز ان سائنس, BS Telecommunication‎
Telecommunications
CGPA 3.1/4
2021
Network Edge Academy And Consultant
سرٹیفیکیشن, ‎
CCNA(Cisco Certified Network Associate)
مکمل
2021
Govt city college
انٹرمیڈیٹ / اے لیول, , ‎
Pre - Engineering
2016
Army Public School SRC
میٹرک / او لیول, , ‎
Computer Science
2014

پیشہ ورانہ مہارتیں

متوسط Data Analytics
متوسط Data Science
ماہر MS Excel
متوسط MS SQL Server
متوسط MySQL
متوسط Power BI
ابتدائی Python
متوسط Statistical Data Analysis

زبانیں

ماہر اردو
متوسط انگریزی