Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
خلاصہ
To become a part of a dynamic organization with an aim to play constructive role towards the goals of the
organization with passion. I have to pursue highest level of excellence and merit in my endeavor to take pride in
creating sustainable value for my clients and for the company.
تجربہ
Customer Support Professional
Major focus was on identifying and analyzes recurring queries/complaints of premium customers to support Shell business strategy and consistently attain Key Performance Indicators (KPIs) targets maintain a cordial relationship with customers, both corporate and personal, to avail their cooperation
• Actively used SAP- CRM, R3 SAP Financial Module, Touch-less Applications & SIRAS for the analysis & investigation of process lapses highlighted by customers & stakes holders.
• Enhanced coordination amongst external customers & stakeholders to ensure customer satisfaction resulting in customer loyalty and brand awareness Provide assistance to the site staff regarding transaction processing, manual authorization and others.
• Complied with HSSE Live Saving Rules, Goal Zero and act in a responsible and proactive way in handling HSSE matters.
Additional Responsibilities:
• As a Super User highlight and identify any issues to global team for investigation and improvement process to be aligned in busines
