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خلاصہ
Dealing With Customers and doing troubleshooting of Huwei andFiberHome Devices
IT Support Engineer Sybrid (Storm Fiber) | Currently Working (1 Year +)
1: Checking account details of customer
Check abnormal optical power ranges which maximum range is not more than -29.00 dbm
Checking ONT alarms
Ping the IP of customer
Than accessing device of customer
Performing Speed Test
2: Port Forwarding
Forwarding port of cameras,attendance machine
3: Use of NMS (Network Management System)
Checking usage log of customer connection sessions
Checking disconnectivity sessions and usage graph of download and upload speed
4: Working on GPON Technology and good understanding
تجربہ
