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خلاصہ
Bank Teller with 9+ years of experience maintain cash drawers, handling customer transactions, cross selling bank products, and keeping customers happy by providing professional , effective service. Customer Service expert, often being tasked to deal with tricky clients both in person and over the phone Capable of using Quicken & other forms of banking software, proficient with the Microsoft office suite
تجربہ
Customer Service Officer
Account Opening Officer
Cash Officer
Processing the customer cash deposits, withdrawals, and ATM Replenishment. Supporting the bank sales team by identifying customer needs and then promoting current offers to them. Referring customers with financial problems to other colleagues for assistance. Performing clerical and administrative duties. Following bank procedures when performing transactions. Dealing tactfully and efficiently with demanding customers. Reporting any suspicious customer activity to bank managers.
• Cross selling bank services.
• Addressing customers by name with a smile and direct eye contact.
• Opening new customer accounts.
Customer Service Officer
Cash Handling as CHIEF CASH OFFICER (ONE WINDOW OPERATION)
Pay Order Issuance & Balancing, Remittance processing.
Clearing (outward, same day & OBC). Weekly, Monthly Cash Reporting to HO/SBP.
ATM Replenishment with captured card procedure.
Locker operation with cheque book & atm issuance
Any Duty assign by Branch Operation Manager.
Universal Teller
Cash Receives counts and manages cash at beginning of every shift.
Familiarize with bank’s customers and validate their transactions
Processes foreign exchange transactions
Prepares cashier’s checks, traveler’s checks, and personal money orders
Assists in facilitating loan and mortgage payments and payments for utility accounts
Records all transactions according to bank guidelines and procedures
Offers new instruments and investment opportunities to bank clients
Responds to all customer inquiries regarding their transactions and account history Provides timely assistance to all clients who have concerns about their
accounts. Respects and strictly comply with all of the bank’s internal control measures
Teller
Balanced ATM’s and my cash drawer, making zero mistakes during nearly three years of service. Ensure customer satisfaction with patience, open mindedness and a positive attitude
