. Analyze our current Telephony environment and propose, manage, and lead key improvement projects
. Using NAGIOS monitor and identify capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.ASTERISK, ELASTIX, FREE PBX
. Collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic.
. The configuration of Inbound/Outbound routes, voicemail, extensions. Queue, IVR, Calling privileges.
. Manage carrier wise utilization report on monthly basis.
. Upload Vendor rate sheet and CDRs to verify billing with our local CRM
. Introduced new vendors to compete for better pricing and support and also configured it for testing.
. Managed Call flow and responded to technical support needs of users.
. Provide technical expertise to resolve operational events and trouble tickets.
. Day to day task, work on cases like bad call quality, call failing, phone registration issue.
. Used LINUX CLI on a daily basis to perform essential functions and troubleshooting.
. Install and maintain the server that running under IPT Dept. and also update backup server for any disaster.
. Collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic.
. The configuration of trunks and implementation of new carriers on Predictive Dialer.
. Provide support to 1st Level engineer for Cisco phone firmware updating.

. Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.
. Performing computer installation and operating system configuration in designated networks.
. Installing and providing maintenance service to clients.
. Repairing hardware components for personal computers, laptops, and printers.
. Visiting clients\' offices, evaluating problems, and implementing corrections.
. Providing training to clients\' employees on handling basic hardware problems.
. Providing upgrade service to all computer platforms.
. Maintaining logs and inventory of equipment repairs.
. Answered calls and guided clients on fixing minor problems.
. Make an inventory of Assets which deployed in Warid Telecom.
. Co-ordination with the vendor for repairing or any new hardware and warranty claims.

• Onsite Diagnostic & Resolution of PC/Notebook including Windows XP, 7 & 8 and Microsoft Office products & other essential In-house softwares.
• Installation of Windows Server2008R2/XP/7/8 through SCCM 2012 for new expansion.
• Configuration of Cisco/Polycom Phone for calling purpose.
• Creation of Domain ID, Email & Sharing Folder & provide Access as per policy.
• Troubleshooting Network (LAN & WAN) problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
• Design & Deployment CCTV surveillance system with Surveillance Technician.
• Ensuring smooth operation of various Services including Directory Services, Email, DNS, Distribution File System, Web Services like Network/System Monitoring, Helpdesk Portal.
• Providing training and technical support for 1000 plus users with varying levels of IT knowledge and competence.
• Suggesting and providing IT solutions to business and management problems.
• IT internal Documents, SOPs, KPIs & IT delivery up to end user satisfactions.
• Take ownership of a call and seeing it through to closure.
• Investigate specialist and complex IT support issues.
• Multimedia Presentations and Video Conferencing.
• Visiting to Chairman and COO and other VIP’s Home for network or system Support.

• Troubleshoot and Log complaints, create Incidents and Service Requests on IT Service Management application HP Open View Service Center (Enterprise Service Management Version 6.2)
• Working experience on ITIL module (Interaction, Incident, Change) management.
• Outlook installation , configuration , trouble shooting
• Installation, maintaining and attending day-to-day user\'s problem calls
• Installation and updating of Desktop operating system and other software
• Install, Configure & maintain e-mail clients (MS Outlook )
• Troubleshooting of operating systems (Windows XP, Windows 7)
• Troubleshoot & Resolve any client level application.
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and software system installation for various computer applications and programs
• Remote Software/ Desktop troubleshooting
• Support on windows networking (wired and wireless)
• Client level Antivirus and troubleshooting
• Installation and maintaining configuration and troubleshooting of printers, scanner and peripheral devices
• Performing and updating Inventory for desktop and peripherals.
• Respond to IT- Helpdesk complaints via email as well as on call.
• Maintenance of the department computer network system; install and maintain system software and hardware.
• Escalating IT Helpdesk issues to 2nd tier and 3rd tier team.
• Visit different in-city and remote city location to rectify their network/ system related issue.