He has provided 1st 2nd and 3rd line user support and managing and administrating following activities

To ensure that all the facilities meet the needs of the end user customers with appropriate advice & support
• incident management according to SLA managing all user requests through ITRP and Resolve support tickets in a fast and professional manner

• Manage IT Customer service support to the internal customers and as well as provide remote desktop support to global end users located in different regions of the world

• Ensure successful and complete deployment, integration of new technology innovations as per company policy
• Provide technical support on all end-user issues in the area of IT Networks, Systems Security, troubleshoot & incident investigate
• Configuring and troubleshooting of hardware/software of Laptops / Desktops / Printer/Mobiles /Wireless Router
• Effectively manage IT Assets and inventory along with assistance in IT Equipment procurement
• Ensure continuous availability of network, systems and official applications
• Incident management according to SLA managing all user requests through ITRP and Resolve support tickets in a fast and professional manner
• To strategies, plan, develop and implement the company’s IT budget and infrastructure plan and reporting directly to the director IT and partner
• Build and maintain vendor relationships and manage the purchase of hardware and software products
Effectively manages time, prioritize, assign, and manage daily workloads of all department
• Configuration and troubleshooting of MS Outlook 2007 /2010 /13 /16/ 365
• Manage and maintain IP CCTV camera’s through web portal and dvr, nvr
• Deployment
• Working closely with Service desk team leader. Application support and the infrastructure teams.
• Office 365 admin tasks and providing technical assistance to other regional offices.

Provided 1st & 2nd line technical support. answering support queries via phone calls emails for clients and 500+ users including onsite and regional offices
• implement various Group Policies and Manage / Maintain Islamabad and AFG office Data Center
• Manage IT support to the internal users and provide remote desktop support to global users located in different regions of the world
• Manage of Active Directory DC Services and DHCP Manage, maintain and configuration of File Server / Backup Server / Data Backup and restoration as per the policies and procedure
• Administrating, Managing and Maintaining MS window server 2012 – 2016, office 365 and creating user blocking user email id of joiner and leavers
• Provide technical support on all end-user issues in the area of IT Networks, Systems Security, troubleshoot & incident investigation
• Ensure successful and complete deployment, integration of new technology innovations as per company policy
• Managed call queue. prioritized tickets and completed if troubleshooting and fixes within allotted timeslots
Communicate standards, policies, and compliance requirements and oversee the administration and maintenance of IT infrastructure in an efficient way.
• Lead and assist staff with the installation. Configuration and ongoing usability of Laptops, desktop computers.
Peripheral equipment’s and software – (Lenovo HP, Mac \\\'Dell PC setup /repair. systems configuration and deployments. File /print and email servers support). ensuring first class customer service at all times
• Ongoing maintenance of user accounts (AD) ensuring all settings configured correctly and accounts activated for new joiners. and leavers accounts are restricted or closed
• Asset Management where I\\\'m able to track all Configuration items within the IT environments and the laptops which are on clients locations
Deploying software and OS imagery of Microsoft System Center Configuration Manager (SCCM)

Arshad has provided 1st 2nd line desktop support to 300+ users who were working data entry of big project of computerizing the states data under the supervision of Senior System Administrator
 Provided technical support of desktops, laptops, software troubleshooting on the project Punjab LRMIS (Land Record
Management Information System )
 Configuration and installation of computer hardware and software for the users
 Troubleshoot all kinds of computer, laptops printers, and network LAN/WAN Connectivity issues
 Installation of printers, scanner and Photocopier machines and applications on computers
 Prompt IT-Technical Support to the users who were continuously working 24/7 on project
 Server Administration 2008 Installing and configuring computer hardware operating systems and applications
 Troubleshooting services for both software and hardware related issue
 Assembling pc’s and peripherals devices and resolving user queries efficiently

Key Achievements

 Maintained queue of an average of 30-40 tickets per day of users who were working on different projects
 resolved tier 1-2 support Issues and provide technical support to over 300+ users on windows 7
 Assembled, prepared and re imaged more than 200 PC’s in week and placed on the user’s location in ready state