خلاصہ

Arshad is 1st, 2nd 3rd Line Microsoft Certified Support professional with a demonstrable eight years record of working on corporate level and providing users timely, accurate desktop and technical support with a reputation for superb
customer service.


 Results driven, self-motivated and meticulous with strong communication skills and a proven ability to build relationship and ability to guide non-technical individuals to satisfactory solutions.


 Exceptional problem-solving abilities with attention to detail,


l am skilled in a wide range of technologies, networks, servers Software, operating systems, MS exchange , MS Office 356, SharePoint services, hardware mobile devices & systems


 MCSE 2012 Certified – Cloud platform and infrastructure, Configuring advanced Windows Server 2012 Services


 MCSA Server 2012 Certified - 70-410 installation and Configuring Window Server 2012, T0411 Administrating Windows
Server 2012


 MCP 409 Certified - Server Virtualization with Windows Server Hyper-V and System Center

پراجیکٹس

ISO 27001 - Internal Security Certification
Domain Migrations of users laptops

تجربہ

کمپنی کا لوگو
Senior System Administrator | IT Operations |
M. Yousuf Adil Saleem & Co. (MYASCO) - Deloitte Pakistan
جولائی ۲۰۱۷ - اکتوبر ۲۰۱۹ | Islamabad, Pakistan

He has provided 1st 2nd and 3rd line user support and managing and administrating following activities

To ensure that all the facilities meet the needs of the end user customers with appropriate advice & support
• incident management according to SLA managing all user requests through ITRP and Resolve support tickets in a fast and professional manner

• Manage IT Customer service support to the internal customers and as well as provide remote desktop support to global end users located in different regions of the world

• Ensure successful and complete deployment, integration of new technology innovations as per company policy
• Provide technical support on all end-user issues in the area of IT Networks, Systems Security, troubleshoot & incident investigate
• Configuring and troubleshooting of hardware/software of Laptops / Desktops / Printer/Mobiles /Wireless Router
• Effectively manage IT Assets and inventory along with assistance in IT Equipment procurement
• Ensure continuous availability of network, systems and official applications
• Incident management according to SLA managing all user requests through ITRP and Resolve support tickets in a fast and professional manner
• To strategies, plan, develop and implement the company’s IT budget and infrastructure plan and reporting directly to the director IT and partner
• Build and maintain vendor relationships and manage the purchase of hardware and software products
Effectively manages time, prioritize, assign, and manage daily workloads of all department
• Configuration and troubleshooting of MS Outlook 2007 /2010 /13 /16/ 365
• Manage and maintain IP CCTV camera’s through web portal and dvr, nvr
• Deployment
• Working closely with Service desk team leader. Application support and the infrastructure teams.
• Office 365 admin tasks and providing technical assistance to other regional offices.

کمپنی کا لوگو
Supervisor IT | Support Services
M. Yousuf Adil Saleem & Co. (MYASCO) - Deloitte Pakistan
جولائی ۲۰۱۱ - جون ۲۰۱۷ | Islamabad, Pakistan

Provided 1st & 2nd line technical support. answering support queries via phone calls emails for clients and 500+ users including onsite and regional offices
• implement various Group Policies and Manage / Maintain Islamabad and AFG office Data Center
• Manage IT support to the internal users and provide remote desktop support to global users located in different regions of the world
• Manage of Active Directory DC Services and DHCP Manage, maintain and configuration of File Server / Backup Server / Data Backup and restoration as per the policies and procedure
• Administrating, Managing and Maintaining MS window server 2012 – 2016, office 365 and creating user blocking user email id of joiner and leavers
• Provide technical support on all end-user issues in the area of IT Networks, Systems Security, troubleshoot & incident investigation
• Ensure successful and complete deployment, integration of new technology innovations as per company policy
• Managed call queue. prioritized tickets and completed if troubleshooting and fixes within allotted timeslots
Communicate standards, policies, and compliance requirements and oversee the administration and maintenance of IT infrastructure in an efficient way.
• Lead and assist staff with the installation. Configuration and ongoing usability of Laptops, desktop computers.
Peripheral equipment’s and software – (Lenovo HP, Mac \'Dell PC setup /repair. systems configuration and deployments. File /print and email servers support). ensuring first class customer service at all times
• Ongoing maintenance of user accounts (AD) ensuring all settings configured correctly and accounts activated for new joiners. and leavers accounts are restricted or closed
• Asset Management where I\'m able to track all Configuration items within the IT environments and the laptops which are on clients locations
Deploying software and OS imagery of Microsoft System Center Configuration Manager (SCCM)

کمپنی کا لوگو
System Administrator
360 Technologies (Pvt) Ltd.
مئی ۲۰۱۰ - جون ۲۰۱۱ | Islamabad, Pakistan

Arshad has provided 1st 2nd line desktop support to 300+ users who were working data entry of big project of computerizing the states data under the supervision of Senior System Administrator
 Provided technical support of desktops, laptops, software troubleshooting on the project Punjab LRMIS (Land Record
Management Information System )
 Configuration and installation of computer hardware and software for the users
 Troubleshoot all kinds of computer, laptops printers, and network LAN/WAN Connectivity issues
 Installation of printers, scanner and Photocopier machines and applications on computers
 Prompt IT-Technical Support to the users who were continuously working 24/7 on project
 Server Administration 2008 Installing and configuring computer hardware operating systems and applications
 Troubleshooting services for both software and hardware related issue
 Assembling pc’s and peripherals devices and resolving user queries efficiently

Key Achievements

 Maintained queue of an average of 30-40 tickets per day of users who were working on different projects
 resolved tier 1-2 support Issues and provide technical support to over 300+ users on windows 7
 Assembled, prepared and re imaged more than 200 PC’s in week and placed on the user’s location in ready state

تعلیم

Balochistan University of Information Technology and Management Sciences
بیچلرز, بیچلرز ان سائنس, ‎
Information Technology
CGPA 2.9/4
2010
BISE BAHWAPLUR
انٹرمیڈیٹ / اے لیول, , ‎
Intermediate In Computer Science
2005

پیشہ ورانہ مہارتیں

ایک سال سے کمHelp Desk Support
ایک سال سے کمOffice 365
ایک سال سے کمSharePoint

زبانیں

ماہر انگریزی
ماہر اردو
ماہر سرائیکی