Currently, I hold the position of an EMR interface integration manager in a laboratory located in the United States. My responsibilities involve aiding clinical personnel with their EMR/EHR systems.
My job involves managing the integration of our laboratory\'s system with other EMR companies. Once the integration process is successfully completed, we provide support services to the practices to ensure they can effectively utilize the new system.
My role requires me to connect with clients across the United States and participate in remote meetings with various EMRs such as ECW, CERNER, CURE MD, MD LAND, PF, and more. 
As an EMR Interface Integration Manager for a laboratory, my work involves integrating our laboratory\'s system with other EMR companies. To do this, I use a variety of tools and methods, including:

Calls with clients, EMRs, and patients, both inbound and outgoing. For example, I might speak with a client to understand their specific needs and requirements, or with a provider to troubleshoot an issue with their electronic health record.
Admin control over the creation of users and modifications to their accounts, including licenses and user access. This involves setting up new user accounts, modifying existing accounts, and ensuring that each user has the appropriate level of access and permissions.
Conducting remote training and troubleshooting sessions with providers using Anydesk, TeamViewer, and Teams. This allows me to help providers understand how to use our system and troubleshoot any issues they encounter.
Project kick-off meetings with clients and EMR firms\' tech support. These meetings are a crucial part of the integration process, as they allow us to define the scope of the project and identify any potential roadblocks or issues.
Online communication with many EMRs via web portals such as ECW, CHC, PF, and CURE MD, among others. This allows us to exchange data with other systems and ensure that all relevant information is available to healthcare providers.
Secure/encrypted emails for sharing critical information. This is essential for protecting sensitive patient data and ensuring that all communications are HIPAA-compliant.
Zendesk for internal updates and follow-ups on ongoing projects. This allows us to track the status of ongoing projects and ensure that everyone is on the same page.
Microsoft Office, including online and offline Excel spreadsheets, for data management and record-keeping. This helps us keep track of key metrics and ensure that our system is performing at the highest level.
Orders and results inquiries and adjustments for Health Level 7 (HL7) 2.3. This involves working with HL7 messages to ensure that orders and results are properly transmitted and processed.
Verifying invoices and comparing them to actual entries in the system. This helps us ensure that we are accurately tracking expenses and staying within budget.
Assistance via our website, Microsoft Teams, and Slack chat. This provides users with a range of options for getting help and support when they need it.
Mapping insurance codes in our lab and keeping the lab\'s areas of expertise, test compendium, and contacts up-to-date. This helps us ensure that our system is optimized for the needs of our clients and patients.

I have extensive experience working with a variety of EMR systems and I am committed to providing the highest level of service to my clients and ensuring that their needs are always met.

In my previous job, I worked on a project that involved both inbound and outbound calls to clients in the United States and Australia. Specifically, we provided lab support through inbound calls to clients who were using software powered by our partner company. Our main goal was to provide remote troubleshooting and assistance to help clients understand and address their system problems.
As part of my role in TeleSales, I served as a sales closer, selling a range of products including electronics. I was responsible for developing a deep understanding of the product line and competitor brands to effectively communicate their features and benefits to potential customers.
For example, I sold a variety of high-end electronic devices such as smartphones and laptops. By leveraging my knowledge and persuasive skills, I successfully closed many deals and exceeded my sales targets.