خلاصہ

I am a committed, friendly and hardworking Taxi Operator with a passion for providing excellent customer service at all times. In my current role, I have resolved more than 150 issues, always having the needs of the customers and the reputation of the organisation at heart. I have dealt with customers’ and driver bookings, inquiries and complaints over the phone and via email. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organisation that I work for.

پراجیکٹس

Bounds Taxis Northampton

تجربہ

کمپنی کا لوگو
Taxi Operator
IBSTEC (Campaign Bounds Northampton)
مئی ۲۰۱۸ - موجودہ | Lahore, Pakistan

Taking calls and making bookings on Icabbi software...
300 calls on daily average...
Complete booking on company guidelines
Customer service and driver assistance and queries handling.

کمپنی کا لوگو
Client Services &customer Support
Ibstec
مئی ۲۰۱۴ - موجودہ | Lahore, Pakistan

Taxi booking over the phone in Bounds Northampton.
300 plus calls daily
Customer booking complaint handling airport bookings and quotations problem solving
Driver assistance, queries handling.

کمپنی کا لوگو
Front desk Sales
Naseeria Travels
جنوری ۲۰۱۷ - جون ۲۰۱۸ | Lahore, Pakistan

کمپنی کا لوگو
Customer sales representative
Vivid Support
نومبر ۲۰۱۵ - فروری ۲۰۱۷ | Lahore, Pakistan

تعلیم

CCNA (Cisco Cettified Network Associate)
سرٹیفیکیشن, ‎
Computer Sciences and Information Technology
مکمل
2017
ACCA Pakistan
ڈپلوما, ‎
Accounting & Finance
نامکمل
2015
Lahore Grammar School (LGS)
انٹرمیڈیٹ / اے لیول, , ‎
Computer Sciences and Information Technology
فی صد 70%
2011

پیشہ ورانہ مہارتیں

5+ سال Commitment to Customer Service
5+ سال Customer service
3 سال Customer Service Management
5+ سال Inbound Call Center
2 سال INTERNET SOFTWARE
5+ سال On-call Support
1 yearProject Manager Mentoring
5+ سال soft skills
3 سال Telecom Mediation
ایک سال سے کمTime management
5+ سال Verbal English Communication
5+ سال Verbal English Communication Skills
5+ سال Written & Oral Presentation Skills
5+ سال Written English
5+ سال Written English Communication Skills

زبانیں

متوسط اردو
ماہر انگریزی

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