Business development and customer success manager from a technology & sales background, with over six years of invaluable managerial experience of working for multinational companies. Highly focused with a comprehensive knowledge and understanding of Enterprise Content Management (ECM). Currently responsible for product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with the IT, sales, marketing and support departments to ensure revenue and customer satisfaction goals are met.
Achieve personal writing targets, KPI’s and behaviours to succeed in the role. Equipment finance, working capital facilities and transactional products.
Undertake internal/external training courses to maintain skills and knowledge of the role. Relieve the Regional Sales Manager as required. Attend industry and broker networking functions Educate, train, lead and mentor staff.
Co-ordinate with clients and consultants, supervision & inspection of portfolios, Provide Training to the new staff, Deal with the Recruitment Agencies for Hiring new staff.
Microsoft office and Google spread sheet
Powerful negotiation skills
Ability to cope under pressure, prioritize, and meet tight deadlines § Active listening
Sales force, Zoho, Jira certified
Ticket creating & operations
Watching movies & Seasons
The Alchemist-Paulo choleo
Zavia- Ashfaq Ahmed
Sales Operations supports a company's sales team by creating, evaluating, and optimising data sets and sales applications. Employees working in Sales Operations most often manage sales administration, oversee business analytics and attainment planning, and direct sales force enablement.
Google hangout meets
Issuing Purchase order
Setting up terms & conditions
Cosmed is a sister company of Sethi pharma. Its an e-commerce platform for medicine prescription and skin care products.
In charge of planning and managing marketing campaigns that promote a company’s brand, products, and services. My duties include planning campaigns, analyzing metrics, and identifying trends. I have experience in art direction and social media.
- Client coordination
- Product Development
- Market Strategy development
- both short and long range, targeted toward existing and new markets by performing the following duties personally or through subordinates
￼￼￼Jan 2018 - Jan 2020
￼￼Page 2 of 5
-Jun 2015 - Jan 2020
- Customer Care
Manager a team of 32 people for customer service based call centre and payment issues.
Conduct research to identify new markets and customer needs
-Develop a growth strategy focused both on financial gain and customer satisfaction -Arrange business meetings with prospective clientsPromote the companys products addressing or predicting clients objectives
-Prepare sales contracts ensuring adherence to law-established rules and guidelines -Provide trustworthy feedback and after-sales support
Build long-term relationships with new and existing customers
- Dealing with local distributors and looking after local purchase.
Our B2b clients:
Mostly clients in West Africa of cotton surgical products
As a recent graduate with sales, customer support , and administrative experience, I believe I am a strong candidate for a position.
My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I worked on the sales desk for Digital Global Services, where my responsibilities included handling customer technical issues, issuing regarding refunds/store credits, flagging damaged equipment for shipment back to vendors and signing them up for new services for home security and other telecommunications services.
In this position, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.
I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications and a year of college (business major). Please see the accompanying resume for details of my experience and education.
Work from home.
Digital marketing campaigns and designing
FSMS is a UAE based company which worked for the number one tele communications company Ethisalat telecommunications for recovering their dead accounts & selling new services.