خلاصہ

Business development and customer success manager from a technology & sales background, with over six years of invaluable managerial experience of working for multinational companies. Highly focused with a comprehensive knowledge and understanding of Enterprise Content Management (ECM). Currently responsible for product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with the IT, sales, marketing and support departments to ensure revenue and customer satisfaction goals are met.

Achieve personal writing targets, KPI’s and behaviours to succeed in the role. Equipment finance, working capital facilities and transactional products.

Undertake internal/external training courses to maintain skills and knowledge of the role. Relieve the Regional Sales Manager as required. Attend industry and broker networking functions Educate, train, lead and mentor staff.

Co-ordinate with clients and consultants, supervision & inspection of portfolios, Provide Training to the new staff, Deal with the Recruitment Agencies for Hiring new staff.

Skills

Microsoft office and Google spread sheet
Powerful negotiation skills
Ability to cope under pressure, prioritize, and meet tight deadlines § Active listening
Communication
Computer skills
Customer service
Interpersonal skills
Leadership
Management skills
Problem-solving
Time management
Transferable skills
Sales force, Zoho, Jira certified
Deployment
Ticket creating & operations


Hobbies

Swimming
Playing chess
Reading books
Watching movies & Seasons
Cricket
Hiking
Travelling

Favourite books

The Alchemist-Paulo choleo
Zavia- Ashfaq Ahmed

پراجیکٹس

Bioinformatics
Model United Nations
Youth Leadership Program
Hum Tv Media Group
Photo Chemicals & Plants Research
Waves Cool & Cool Electronics
Shaukat Khanum Memorial Hospital
WWF

تجربہ

کمپنی کا لوگو
Accounts And Sales Operational Analyst
Keeptruckin
جولائی ۲۰۱۹ - موجودہ | Lahore, Pakistan

Sales Operations supports a company's sales team by creating, evaluating, and optimising data sets and sales applications. Employees working in Sales Operations most often manage sales administration, oversee business analytics and attainment planning, and direct sales force enablement.

B2b
Google hangout meets
Demo
Order management
Commercial quotation
Issuing Purchase order
Setting up terms & conditions
Customer care

کمپنی کا لوگو
Cosmed LLC - SAAS & E Digital Marketing
Dr Sethi Pharma
نومبر ۲۰۱۸ - موجودہ | Lahore, Pakistan

Cosmed is a sister company of Sethi pharma. Its an e-commerce platform for medicine prescription and skin care products.

In charge of planning and managing marketing campaigns that promote a company’s brand, products, and services. My duties include planning campaigns, analyzing metrics, and identifying trends. I have experience in art direction and social media.


Job description
-E recruitment
-Procurement
-Digital marketing
- Client coordination
- Product Development
- Market Strategy development
- both short and long range, targeted toward existing and new markets by performing the following duties personally or through subordinates
- Communications
Jan 2018 - Jan 2020
Page 2 of 5
-Jun 2015 - Jan 2020
- Customer Care
Manager a team of 32 people for customer service based call centre and payment issues.

Clients:
Dermister
Ingrid
Collagen menu

کمپنی کا لوگو
Export Manager And Area Sales Manager( Lahore)
Dr Sethi Pharma
جون ۲۰۱۵ - جنوری ۲۰۲۰ | Lahore, Pakistan

Conduct research to identify new markets and customer needs
-Develop a growth strategy focused both on financial gain and customer satisfaction -Arrange business meetings with prospective clientsPromote the companys products addressing or predicting clients objectives
-Prepare sales contracts ensuring adherence to law-established rules and guidelines -Provide trustworthy feedback and after-sales support
Build long-term relationships with new and existing customers
- Dealing with local distributors and looking after local purchase.

Our B2b clients:
Mostly clients in West Africa of cotton surgical products

کمپنی کا لوگو
Sales Executive
Ibex Pvt Ltd
جولائی ۲۰۱۸ - جولائی ۲۰۱۹ | Lahore, Pakistan

As a recent graduate with sales, customer support , and administrative experience, I believe I am a strong candidate for a position.

My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I worked on the sales desk for Digital Global Services, where my responsibilities included handling customer technical issues, issuing regarding refunds/store credits, flagging damaged equipment for shipment back to vendors and signing them up for new services for home security and other telecommunications services.

In this position, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.


I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications and a year of college (business major). Please see the accompanying resume for details of my experience and education.

کمپنی کا لوگو
Research Analyst
Even Tech Pvt Ltd
جون ۲۰۱۸ - اگست ۲۰۱۸ | Lahore, Pakistan

Work from home.
SEO management/CRO.
Digital marketing campaigns and designing

کمپنی کا لوگو
Tele Sales Executive
First Solutions Management Services
اگست ۲۰۱۵ - اگست ۲۰۱٦ | Lahore, Pakistan

FSMS is a UAE based company which worked for the number one tele communications company Ethisalat telecommunications for recovering their dead accounts & selling new services.

تعلیم

Institute of Chartered Accountants of Pakistan
سرٹیفیکیشن, Chartered Accountancy‎
Accounting and business
نامکمل
2024
Beaconhouse National University
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA Corporate Sales Marketing (continued)‎
Sales Marketing
CGPA 3.4/4
2023
Harvard Business School
سرٹیفیکیشن, Harvard School Of Business‎
Business Development, Sales And Leadership
نامکمل
2021
Macquarie University
سرٹیفیکیشن, Certification‎
Leadership And Team Work
مکمل
2020
University of the Punjab
بیچلرز, بی سی ایس / بی ایس, Bachelors In Journalism‎
Journalism
CGPA 3.4/4
2020
University Of Navarra
سرٹیفیکیشن, Certifications‎
Corporate sales And Business Development
مکمل
2020
University of Lahore
بیچلرز, , BS Hons Biochemistry And Biotechnology‎
Stem cells
CGPA 3.0/4
2020
International business Management Institute Berlin
سرٹیفیکیشن, Project Management And Team Leadership‎
Business Studies
نامکمل
2019
Beaconhouse School System
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری میڈیکل), A Levels‎
Biology, Chemistry and Physics
درجہ B
2015
Beaconhouse School System
میٹرک / او لیول, او لیول, O Levels‎
pre medical
فی صد 82%
2012

پیشہ ورانہ مہارتیں

متوسط Business Development Process
متوسط Business Process Operations
ماہر Business To Business Dealing
متوسط Clinet Contact
ماہر CRM specialist
متوسط E Recruitment
ماہر Food Knowledge
متوسط Gong
ماہر Official Assignments
ماہر Research Analyst
متوسط RingDNA
متوسط Sales Force
متوسط Socal Media Analyst
ماہر Telerradiology
ماہر Treading
ماہر Warehouse Analytical
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زبانیں

ابتدائی پشتو
متوسط پنجابی
ماہر اردو
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