• Take queries from Customer and resolve it over the Call
• Record keeping of all technical Problems
• Customer Retention
• Make sure to resolve the generated tickets of Customer Problem in timely manners
• Process and frequent correspondence on mail.
• Analyzing and answering general questions regarding products.

• Maintained of relationship with the client
• Record keeping
• Contract negotiation
• Timely estimation, billings and collections
• Process and frequent correspondence on mail.
• Analyzing and answering general questions regarding Canadian Real Estate Market.

• Maintained of relationship with the client
• Record keeping
• Contract negotiation
• Timely estimation, billings and collections
• Process and frequent correspondence on mail.
• Overall responsibility of the position is to recover and collection of medical bills via e- mails and out bound phone calls.
• Analyzing and answering general questions regarding billing statements recover certain amount accordingly.
• Perform routine collection of medical billing related tasks.

• Manage a team of call center agents.
• Responsible for the day-to-day activities and guidance of their team members.
• Give training to team members to ensure their goals are specific, achievable in timely manners.
• Communicate company goals to associates so every employee understands his or her role.
• Implement team goals and help team members to achieve it with different strategies.

• Take care of the employee as far the product knowledge is concerned.
• Do the closings of the sales of new employees.
• Take transfers, if any employee is having difficulty in handling the customer.
• Take care of the team in the absence of Team Manager.

• Achieve monthly target provided by the company.
• Strong phone contact handling skills and active listening.
• Attracts potential customers by answering product and services questions.
• Generating quality sales leads that develop into new customers.
• Customer orientation and ability to adapt/respond to different types of characters.