Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Kept reception area clean and neat to give visitors positive first impression.
Balanced reception availability, customer schedules and maximum load levels when scheduling appointments.
Provided clerical support to 130 company employees by copying, faxing and filing documents.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Managed office inventory by restocking supplies ( Office Stationary) and placing purchase orders to maintain adequate stock levels.
Kept records in Excel to maintain Stationary and office vehicles data by entering and updating information.
Organized and scheduled office meetings as well as client appointments for team of professionals, effectively accommodating hectic agendas.
Resolved customer problems and complaints by provide accurate information and go through call to concern department.
Collected, sorted, distributed and sent mail and packages.
Routed incoming mail and messages to relevant personnel without delay.
Operated multi-line telephone system to independently handle over 30-40 calls each day.
In Addition:
Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information.
Provides secretarial support by entering, formatting, and printing information.
Welcomes new employees to the organization by conducting orientation.

Handle a portfolio of more than 250 million for renewal and after sales services.and set per day , monthly and quarterly targets.
Make 300-500 calls on daily basis for renewals.
Maintain monthly persistency of 80% of HBL Islamabad region.
Generating and presenting persistency report and other sales report on excel sheet for Divisional Sales Head.
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Improved quality processes for increased efficiency and effectiveness of persistency.
Monitor contract details to notify clients of pending expiration and help process renewal
Liaise with other sales departmental heads to discuss Policies Premium Recovery necessary for enhancing persistency performance.

Issue Travel Policies.


Manage the claims and refunds of policies.


Interact with sales agents and take daily activity and payment collection report from travel agents against issued policies.


Maintain record of daily issued policies through company\'s software.


Cash management against issued policies through making RTs Receipt vouchers and maintain these record in accounting software oracle.


Uncovered and resolved strategic and tactical issues impacting sales management and business operations.


Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.


Engaged employees in business processes with positive motivational techniques.


Assessed employee performance and developed improvement plans.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.


Co-ordinate the repair and maintenance of office equipment.


Maintain office stationary and general filing system and office monthly IESCO, SNGPL and water bills.


Assist Branch Heads and Staff as requested.


Entered daily data in computer systems and documented office activities.


Collected, sorted, distributed and sent mail and packages.


Maintain Office Staff daily attendance and forward to HR dept, on monthly basis.