Respected and dedicated professional with experience providing internal employee
development, team effectiveness and leadership development consulting to all levels of an organization. Able to design and implement strategic plans and develop high performing teams.
Working as Sr.RGM at kfc in Operations deppt responsibility to handle multiple departments.Customer-centric, team-oriented restaurant General Manager. Educational background includes business operations. Extensive restaurant and food service experience. Aspires to manage a successful restaurant operation. Responsibilities: ⦁ Planning and managing logistics, warehouse and customer services ⦁ Liaising and negotiating with suppliers, manufacturers, retailers and consumers ⦁ Keep track of quality, quantity, stock levels and delivery times ⦁ Ensuring FIFO in stock management. ⦁ Directing, optimizing and coordinating full order cycle ⦁ Liaising and negotiating with suppliers, manufacturers, retailers and consumers ⦁ Quality Management (To ensure that the best quality product is delivered to the customers) ⦁ Customer Services & Complaints Handling ⦁ Retaining the customers both for Dine In and take away by using different channels ⦁ Distributing the different segment to maximize the sales ⦁ Responsible of the Profit & Loss of the restaurant. ⦁ Local Store Marketing (designing various marketing plans to increase sales and maximize the profit ⦁ Cost control management ⦁ Team Building & Team Training ⦁ Human Resource Management including all Labor related Issues ⦁ Delivering 100% CHAMPS consistently (an internal check to perceive the customer satisfaction and to check our own Restaurant performance) ⦁ Achieving 90% plus results in all external and internal Audits(Labor, Inventory, Cash.