Job Summary:
As a Patient Services Representative, my role is pivotal in ensuring the seamless and efficient operation of patient-related services within the healthcare facility. My responsibilities encompass managing patient inquiries, scheduling appointments, processing registrations, and addressing patient concerns. A steadfast commitment to delivering excellent customer service and maintaining precise patient records is integral to my responsibilities.
Key Responsibilities:


Patient Communication:

Handle incoming calls, emails, and in-person inquiries from patients.
Provide information regarding appointments, services, and general inquiries.
Address patient concerns and escalate issues to the appropriate department when necessary.



Appointment Scheduling:

Schedule and confirm patient appointments using the designated system.
Coordinate with medical staff and other departments to ensure efficient scheduling.



Registration and Documentation:

Collect and accurately record patient information during the registration process.
Maintain and update patient records in compliance with privacy regulations.



Insurance Verification:

Verify patient insurance coverage and process necessary documentation.
Assist patients in understanding their insurance benefits and coverage.



Billing Support:

Assist with billing inquiries and provide information on payment options.
Collaborate with the billing department to resolve any billing-related issues.



Patient Assistance:

Guide patients through the registration process and provide necessary assistance.
Ensure a welcoming and comfortable environment for patients.



Team Collaboration:

Collaborate with healthcare providers, administrative staff, and other departments to enhance patient services.
Participate in regular meetings and training sessions to stay informed about healthcare procedures and policies.

Job Responsibility:


Facilitated efficient and patient-centric front-desk operations by managing patient inquiries, scheduling appointments, and processing registrations, resulting in improved overall patient satisfaction scores.


Demonstrated strong communication skills in handling patient concerns and inquiries, ensuring a positive patient experience and fostering a welcoming environment.


Maintained accurate and up-to-date patient records in compliance with privacy regulations, contributing to the smooth flow of medical information within the clinic.


Coordinated with medical staff and various departments to efficiently schedule and confirm patient appointments, optimizing the utilization of healthcare resources.


Provided detailed billing statements to patients, addressing queries, and guiding them through payment options, resulting in increased clarity and transparency in financial transactions.


Collaborated with the billing department to assist patients in understanding insurance benefits, verifying coverage, and resolving billing-related inquiries.


Proactively participated in training sessions to stay informed about healthcare procedures, policies, and electronic health record (EHR) systems.


Engaged in regular team meetings, contributing insights and suggestions for improving patient services and overall clinic operations.


Managed patient communications via phone, and email interactions, exhibiting professionalism and a patient-centric approach.


Actively participated in the implementation of new patient services initiatives, contributing to enhanced operational efficiency and patient care.

Job Responsibilites: 

Successfully recovered outstanding debts through proactive and strategic communication with debtors, resulting in a 20% increase in debt recovery rates within the first year.
Conducted thorough research and analysis on debtor financial profiles, utilizing credit reports and financial documents to assess their ability to repay debts.
Negotiated and established effective repayment plans tailored to individual debtor financial situations, achieving a high rate of agreement and adherence to payment schedules.
Maintained accurate and comprehensive documentation of all communication and actions taken during the debt collection process, ensuring compliance with industry regulations.
Collaborated with cross-functional teams to develop and implement strategies for optimizing debt recovery outcomes while staying abreast of changes in debt collection laws and regulations.
Provided exceptional customer service by addressing debtor inquiries and concerns promptly and professionally, contributing to an enhanced reputation for the agency.
Prepared and presented regular reports on debt recovery activities to management, offering valuable insights and recommendations for improving overall collection performance.
Stayed updated on industry best practices, compliance requirements, and technological advancements in debt collection tools and software.
Demonstrated a high level of independence, self-motivation, and resilience in achieving and exceeding debt recovery targets.

·         Achieved High Customer Satisfaction: Consistently exceeded customer satisfaction goals, receiving positive feedback for resolving issues promptly and providing excellent service.
·         Increased First-Call Resolutions: Implemented strategies that resulted in a 20% increase in first-call resolutions, enhancing overall customer experience and reducing follow-up inquiries.
·         Inbound Customer Support: Managed a high volume of inbound calls, emails, and chat inquiries from customers seeking assistance with cable TV services.
·         Provided detailed information on service packages, billing inquiries, technical issues, and promotions.
·         Issue Resolution: Diagnosed and resolved customer issues promptly and efficiently, aiming for first-call resolution whenever possible.
·         Collaborated with technical support and field service teams to address and resolve complex technical issues.
·         Billing and Account Management: Assisted customers with billing inquiries, processed payments, and explained billing statements.
·         Managed customer accounts, including upgrades, downgrades, and modifications to service plans.
·         Promotion and Sales Support: Educated customers on current promotions, service upgrades, and additional features to enhance their cable TV experience.
·         Promoted new products and services, contributing to increased sales and customer engagement.
·         Documentation and Record Keeping: Maintained accurate and detailed records of customer interactions, ensuring documentation of issues, resolutions, and customer preferences.
·         Utilized customer relationship management (CRM) systems to update and access customer information.
·         Continuous Learning and Training: Engaged in ongoing training sessions to stay informed about new services, technical updates, and customer service best practices.
·         Shared knowledge with team members, contributing to a collaborative and informed customer service team.

Job Responsibilities
1. Acknowledging and resolving customer complaints
2. Providing feedback on the efficiency of the cuatomer service process
3. Keeping record of customer interaction, transactions, comments and cimplaints
4. Suggest solutions when a product malfunctions
5. Processing orders, forms, applications and requests

Job Responsibilities
1. Manage a large amount of incoming calls
2. Communicating and coordinating with colleges as necessary
3. Communicating with customers through various channels
4. Ensure customer satisfaction and provide professional customer support
5. Maintaining a positive, empathetic, and professional attitude toward customer at all time

Job Responsibilities
1. Take the extra mile to engage customer
2. Follow communication procedures, guidelines and file documents
3. Keep record of customer interaction, process customer accounts and file documents
4. Generate sales leads
5. Meet customer service team targets and call handling agents