As an Sr.Executive ERP System Support (Functional)- Microsoft Dynamics AX 2012 my responsibilities is to give solution and Support to Production, Quality, Supply Chain, Sales & Marketing and Account and Finance Departments. As an System Support Administrator, Played key role in implementing ERP with ERP project team in Tecno Pack Industries and also gives Training of ERP to Tecno Pack Industries employees.
• Involved in all phases of the implementation process, including initial design, build, training, and post implementation support.
• Create documentation and procedures guidelines for ERP systems end users.
• Evaluate testing of new releases of ERP systems prior to use in a live production environment.
• Provided training and conducted practice and Business Requirements definition sessions.
• Supported the production environments and users on a daily basis by resolving user issues.
• Having experience in Sales, Purchase, Inventory, Production, Quality, Supply Chain, CRM and Import activities and solutions.
• Analyzed user needs, conferred with users to improve procedures and identified and solved problems.
• Understood and Studied the current business processes/requirements and future business flow in order to provide an integrated information system solution to meet the business needs of the company.
• Provide support to Production, Quality, Supply Chain, and Admin Department on Stock Counting (opening and closing activities) at the end of every Fiscal Year.
• Works on Account Payable, Account receivable, General Ledger, production Control, inventory Management, Sales and Marketing, Procurement and Sourcing, Product information management and Warehouse management.