خلاصہ

Having a demonstrated history of work in the banking industry, skilled in customer handling and customer satisfaction, telesales strategies and effective communication and call handling. Have an extensive team handling and leading experience with time management skills.


Working in Treasury since 2016, having an experience of more than 3.5 years of dealer FX sales, understands foreign currency markets, exchange rates and insights into global markets. Alongside, have an experience of Fixed Income sales, of more than 3.5 years, understands money market instruments like Pakistan Investment Bonds and Market Treasury Bills and Ijara Sukkuk. I also have an experience of more than 2.5 years in Money Market desk, Skilled in Asset Liability Management, liquidity management, cash flow management, REPO/REVERSE REPO, Statutory Liquidity Requirement (SLR), Reuters & Bloomberg and key financial indicators like Consumer Price Index (CPI) and interest rates.

تجربہ

کمپنی کا لوگو
Dealer FX Sales & Fixed Income (Treasury)
Silk Bank Limited.
جنوری ۲۰۱۹ - موجودہ | Karachi, Pakistan


Ensure optimum customer acquisition, retention and income generation from sales of foreign exchange products of the bank including forward exchange rate as well as money market instruments like Pakistan Investment Bonds (PIBs), Treasury Bills (MTBs) and Ijara Sukuk.
Liaising with sales traders/ clients on market movements & quoting narrow bid/ offer to built and manage rapport with corporate and retail clients and to generate income for the bank.
Produce good communication skills with clients while making sales calls to corporate clients for their import and export transactions and enhanced trade business for the bank.
Assist clients in understanding and capitalizing on foreign currency markets by giving them information on exchange rates and insights into global markets.
Forecasting of key financial indicators like interest rate, consumer price index (CPI) and exchange rates.
Skillfully market new customers built a client base of investors and encouraged regular entry into foreign exchange markets.
Meticulously provide advice to banks clients with the best solutions to their exposures and requirements.

کمپنی کا لوگو
Dealer Money Market (Treasury)
Silk Bank Limited.
مارچ ۲۰۱٦ - دسمبر ۲۰۱۸ | Karachi, Pakistan


Assets & Liability management of the bank.
Liquidity management of the bank while facilitating the cash flows of branches and funding requirements for reserve management.
Facilitating in managing the Islamic Asset and Liability management of Emaan Islamic Bank (Islamic window of Silkbank Ltd).
Facilitating the interbank Repo/ Reverse repo trading as well as outright buying and selling of Treasury Bills and Pakistan Investment Bonds (PIBs).
Facilitating in building ALM & Trading book with the motive to arbitrage income and capital gain via timely investments.
Facilitating clients in fixed income product purchases and deposit mobilizations.
Responsibilities of a market trader in fixed income securities & quoting narrow bid/offer spread.
Facilitating in executing trades electronically through Reuters & Bloomberg or through telephones.
Market news from agencies such as Bloomberg & Reuters.
Actively engaged in trading of conventional money market instruments as well as Islamic Instruments.

کمپنی کا لوگو
Compliance Officer
Silk Bank Limited.
جولائی ۲۰۱۵ - مارچ ۲۰۱٦ | Karachi, Pakistan


Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
Created programs to encourage managers and employees to report suspected fraud and other improprieties, without fear of retaliation.
Create timely and effective responses to the letters received from agencies like NAB, FIA etc.
State bank coordinator of the bank.

کمپنی کا لوگو
Team Leader (Phone Banking)
Silk Bank Limited.
اگست ۲۰۱۱ - جون ۲۰۱۵ | Karachi, Pakistan


Managing / Monitoring service level, during the day.
Identifying and evaluating employee training requirements.
Maintaining and forwarding MIS, to higher management, all duties and assignments performed by individuals in the department.
Successfully designed the process flows and launched the balance transfer facility.
Established service agreements incorporating internal service standards and turnaround times to facilitate smooth functioning between different units.

تعلیم

University of Karachi
ماسٹرز, ماسٹر آف پبلک ایڈمنسٹریشن, ‎
Public Administration
2015
University of Karachi
بیچلرز, بیچلرز ان آرٹس, ‎
Mass Communication
2012
National College
انٹرمیڈیٹ / اے لیول, , ‎
SCIENCE Group
2009
sadequain academy
میٹرک / او لیول, ماسٹرز ان آرٹس, ‎
SCIENCE Group
2007

پیشہ ورانہ مہارتیں

متوسط Bloomberg terminal
ماہر Browsing
ابتدائی Caption Translation
ابتدائی Chat Support Skills
متوسط Email Etiquette
ماہر Follow -up
متوسط HFO Operations Handling
متوسط intermediary
متوسط Live Chat Handling
متوسط Microsoft Excel
متوسط Oral Communication Skills
ماہر Phone Handling
متوسط Reuters
متوسط Sales Skills
ماہر Social Media Chat Support
متوسط Tele Sales
متوسط Typing Speed

زبانیں

متوسط انگریزی
ماہر اردو